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At UMass Memorial Health, we understand that healthcare billing can be confusing, and we are here to help.
Surprise Billing occurs when a patient receives a larger-than-expected medical bill due to their care provider being out-of-network. It typically occurs in the following scenarios:
Balance Billing happens when an out-of-network provider holds a patient responsible for the difference between their gross charge and the insurer’s allowed amount.
It’s important to understand your rights and protections against surprise medical bills. Below are some links to more information:
Should you have any questions regarding billing or insurance, please contact our Customer Service Department Monday-Friday 9 am - 4:30 pm at 800-225-8885 and we will be happy to assist you.