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SPECIALTY PHARMACY
PROVIDER CHAMPION
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JULY 2022
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Karen
Salomon-Escoto, MD
Rheumatology
I
would like to introduce myself as your Specialty Pharmacy Provider Champion.
I was appointed in January 2021, and I am excited to support
the UMass Memorial Health Specialty Pharmacy program,
providing guidance specific to pharmacy services. My role is
to educate about the services provided by the specialty
pharmacy and expand support for workflows, new specialty
RXs, and
clinical research.
Please reach out to
me for any opportunity to learn more:
Tel:
508-334-6273
karen.salomon-escoto@umassmemorial.org
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Clinical Outcomes Studies:
UMass Memorial Specialty Pharmacy Team is working on a new
clinical outcome study focused on HIV patients and use of
specialty pharmacy and clinical outcomes with Karen
Salomon-Escoto, MD, Mireya Wessolossky, MD, Monica
Hinestroza-Jordan, MD, Jonathan Kay, MD and George Reed, PhD.
Providers interested in patient outcomes and quality studies for
UMMSP and specialty clinics, please reach out to Laura Murphy,
Senior Manager of Patient Services to coordinate a
discussion.
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New Clinics Liaison Support:
Specialty pharmacy team has expanded liaison and pharmacy
services support for patients at UMass Memorial Health –
HealthAlliance-Clinton Hospital’s new Multidisciplinary Clinic
that started in January 2022 in addition to ID patients
supported at Tri-River Family Health Center.
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Training on Specialty Pharmacy Services:
For providers or staff members looking to better understand or
provide workflow recommendations for specialty pharmacy, please
contact Laura Murphy, Senior Manager of Patient Services.
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Provider to Specialty Champion Feedback:
For providers looking to provide feedback around UMMSP program,
please email Karen Salomon-Escoto, MD at
karen.salomon-escoto@umassmemorial.org
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Clinical Oversite, Provider Education and Operational Escalation
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Laura Murphy
Senior
Manager of Patient Services
laura.murphy1@umassmemorial.org
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Day to Day Operations/Liaisons & Pharmacy
Escalation
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“Above and Beyond” by Karen Salomon-Escoto
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One of my patients switched insurance plans in July 2021 and incurred a $2000+ specialty medication charge from Express Scripts, which he paid from his funeral fund. He was not eligible for UMMSP services anymore, yet our specialty pharmacy team remained in close contact with the patient, particularly Tiffany Pacher, CPhT. Tiffany offered support above and beyond the call of duty throughout this situation.
Thanks to her diligent investigation, Tiffany discovered that the previous pharmacy overcharged the patient’s medication co-pay card, leaving insufficient funds for the 7/2021 supply, billed by the new insurance plan’s pharmacy. Tiffany then had the previous outside pharmacy rectify the charge, which should’ve been $25, not $2000+, and the patient was reimbursed.
Tiffany’s tireless efforts went a long way, relieving my patient’s emotional and financial stress. The pharmacy liaisons’ expertise and dedication to patients, regardless of their affiliation to our pharmacy, truly exemplifies our UMass Memorial Specialty Pharmacy mission.
This is the level of professionalism and advocacy that makes us the best place to get care. I am humbled and honored to be part of the specialty pharmacy family of champions!
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Tiffany Pacher, CPhT
Pharmacy
Liaison
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Contact Us: 888-639-3988
Our
Location: ACC Building, First Floor
55 Lake Worth
Avenue North Worcester, MA 01655
Hours:
Monday-Friday 8:30 am to 5:00 pm
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