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Smith Takes the Reigns as UMass Memorial Medical Center Interim President

Jeff Smith, MD, JD, MMM, executive vice president and chief operating officer of UMass Memorial Medical Center since 2015, was elevated to the role of interim president today. He replaces Patrick Muldoon who announced in November his plans to retire effective January 31.

In his previous role, Smith worked closely with senior leaders at UMass Memorial to ensure a high-performing Medical Center focused on the successful implementation of strategic goals. In that capacity he worked to advance cost management, service excellence, clinical quality, improvement initiatives, and to establish operational priorities that will have the greatest impact on improving value – driving cost efficiencies and elevating service and patient satisfaction.

Prior to joining UMass Memorial Smith held a variety of positions at Aurora Health Care, Inc., in Milwaukee, Wisconsin, a $4.2 billion integrated, not-for-profit system of 15 hospitals, 200 clinic sites, 70 retail pharmacies, more than 1,600 employed physicians – concluding as the executive vice president and interim chief clinical officer for the health care system.  Smith was responsible for quality, patient safety, risk management, clinical informatics, academics, research, accreditation, clinical documentation improvement, case management and the hospital’s medical staff offices. He led an inpatient care redesign team and served as a clinical leader for joint ventures, affiliations and acquisitions. He also oversaw the Aurora Research Institute, noted for its esteemed investigators, numerous clinical trials, and was responsible for Aurora’s well-regarded undergraduate, graduate and continuing medical education programs.

“Jeff’s extraordinary rise at Aurora was a clear indication of his operational expertise, entrepreneurial spirit and understanding of the power of teamwork, traits that have served him well here at UMass Memorial,” said Eric Dickson, MD, president and CEO of UMass Memorial Health Care. “This is a critical time for hospital leaders across the country as we wrestle with a changing healthcare landscape, rising costs with shrinking payments and reimbursement rates. We are fortunate to have a leader with Jeff’s ability to step in and guide our academic medical center until we find a successor to Patrick Muldoon.”

Dickson says the health care system plans a thorough nationwide search to find the best candidate possible and expects the process to last several months.