Partner With CITC
Build a Culture of Continuous Improvement
The Center for Innovation and Transformational Change (CITC) at UMass Memorial Health partners with organizations across health care and other industries to drive scalable, sustainable improvement. Our proven systems and highly regarded team help you activate frontline ideas, align leadership and embed lasting change into daily operations.
Why Work With CITC?
From Ideas to Outcomes
CITC helps organizations build and scale an idea system that drives continuous improvement. At UMass Memorial, this approach led to the implementation of more than 200,000 ideas tied to quality, safety and cost savings. We coach teams to activate staff at every level, connect ideas to strategy and sustain results over time. Learn more about our program.
Cross-Industry Transformation Experts
Our coaches bring decades of experience from some of the top names in health care, tech, finance and manufacturing. With a team of Lean Six Sigma Master Black Belts and proven change agents, we understand how to translate theory into action. Whether you're launching your first improvement initiative or scaling an established system, we can help.
Ready to Talk?
Connect with us to discuss how CITC can help accelerate ideation and improvement in your organization.
After completing the form, we’ll send you our white paper, The UMass Memorial Health Transformation Journey. Learn how we reversed financial losses and improved clinical performance and caregiver culture by combining frontline ideas with a systemwide approach to continuous improvement.