Increased oversight by the government ensures that health care organizations follow many national, state and local laws. At the Medical Center, our Quality and Regulatory team has the knowledge and tools to help keep our hospital current with these requirements.  We work directly with caregivers and other hospital staff to correct and prevent patient care and safety issues, as well as improve our patients’ experience with us.

At UMass Memorial, we are continuously examining our performance and monitoring how well we're doing compared to the highest standards of the health care industry. We are always striving to provide the very best patient experience and improving health care. This means that we take note of where we are, and how to be even better. For example, some of our current projects include,

Health Care for All is a consumer advocacy group dedicated to increasing transparency in health care, particularly as it related to costs and quality.

On the website, you will find a Report Card on consumer costs for health care that provides transparency and comparison of the top three health insurers in Massachusetts.

This report card was developed by Health Care For All (HCFA) to assess the effectiveness of the online cost estimation tools of the three largest health insurers in Massachusetts.

Our Medical Center is committed to providing the best care possible to patients in Central Massachusetts and beyond. We continually evaluate our performance, look for areas of improvement and listen to the valuable feedback we receive from our patients. While we are proud of our accomplishments to date, our promise to our patients is that we will always strive to be better. 

Getting Involved in Your Care

Our entire UMass Memorial Health team makes patient safety a priority. As our patient, we invite you to play a part in making your care safe, too.

Here is how you can be an active, involved and informed member of your health care team.

UMass Memorial Medical Center is continually prepared for surveys in compliance with the highest levels of quality care and patient safety standards as set by The Joint Commission, the Centers for Medicare and Medicaid Services (CMS), the Massachusetts Department of Health and many other regulatory, licensing and accrediting agencies.

The Medical Center has received numerous specialty accreditations, licenses and certifications from agencies including,

Healthcare for All

Healthcare for All is a consumer advocacy group dedicated to increasing transparency in healthcare, particularly as it related to costs and quality.

On the website, you will find a Report Card on consumer costs for health care that provides transparency and comparison of the top three health insurers in Massachusetts

This report card was developed by Health Care For All (HCFA) to assess the effectiveness of the online cost estimation tools of the three largest health insurers in Massachusetts.

At UMass Memorial Children’s Medical Center, we value our relationship with referring physicians and are committed to meeting and exceeding your needs by providing timely communication and efficient service. Our goal is to remain easily accessible to referring physicians and to return your patients back to your care as quickly as possible.