UMass Memorial Health’s relentless pursuit of healing is guided by our mission, vision and values.

Our Mission – A Statement about Our Present and Why Our Organization Exists

UMass Memorial Health is committed to improving the health of the people of our diverse communities of Central New England through culturally sensitive excellence in clinical care, service, teaching and research.

Our Vision – A Statement about Our Future and What We Want to Be

As one of the nation's most distinguished academic healthcare systems, UMass Memorial Health will provide leadership and innovation in seamless...

UMass Memorial ACO Focuses on Quality Care

Participating in the Medicare ACO is our commitment to providing the Worcester and Central Massachusetts region with quality, personalized and innovative care. Our Medicare ACO leverages our resources to focus on providing Medicare patients (also called Medicare Fee-for-Service beneficiaries) with the best possible experience of timely, appropriate and high-quality health...

Managing your child’s asthma can be overwhelming — especially when environmental triggers in the home make it harder to control. At UMass Memorial Medical Center, we’re committed to helping families across Worcester and surrounding communities through our Pediatric Asthma Home Visit Program, providing personalized, in-home asthma education and support.

What We Do

Through trusted community health workers, the program offers home visits, education and social support to families with children who have moderate to severe asthma. We help families recognize and manage asthma triggers in their homes...

At UMass Memorial Medical Center, our team is dedicated to improving the lives of everyone in our community. We partner with philanthropic organizations, government agencies and educational institutions to address the needs of our community.

Through our Community Benefits program, we offer comprehensive services, outreach, education and support to people of all ages. Our team promotes healthy oral hygiene by offering preventive dental care to children in Worcester schools. We also provide reliable healthcare to people in low-income neighborhoods, and we support people with substance use...

Our team offers programs that benefit people of all ages and strengthen our community. UMass Memorial Health – HealthAlliance-Clinton Hospital partners with social service providers, local philanthropic organizations, educational institutions and other stakeholders to ensure our services have a lasting impact.

Together, we address barriers to care, improve outcomes and educate our community members so they can take control of their wellness. Our community initiatives include: 

• Health screenings for high blood pressure and other diseases  
• Community education programs, including lectures, speakers...

This notice will provide you with information about paying for your care. 

Hospital Outpatient Sites

UMass Memorial Health provides services at a number of hospital outpatient sites. Hospital outpatient sites work closely with all of UMass Memorial to improve the quality, convenience and coordination of your care. 

If you are seen at a hospital outpatient site, you may receive two bills – one from the Hospital, such as the Medical Center, and one from the doctor (UMass Memorial Medical Group or other providers). 

The hospital bill includes charges that cover the costs of running the site and tests...

The Neonatal Intensive Care Unit (NICU) Family Resource Center provides a friendly, comfortable space where parents and families with babies in the NICU can access current, high-quality resources in support of their health information needs.

Our Collection

• Books and materials that focus on prematurity, parenting, breastfeeding, newborn growth and development
• Brochures and pamphlets relevant to car seat safety, respiratory syncytial virus, infant feeding and developmental progress
• DVDs and videos on the NICU experience, newborn care, parenting and home safety
• Information on community resources and...