Quality and Safety at Milford Regional

Our Zero Harm Pledge

At UMass Memorial Health – Milford Regional Medical Center, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Milford Regional is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Find data on our ICU Nursing Quality Measures and see some of the steps that we are taking to ensure safe patient care.

UMass Memorial Health-Milford Regional and Whitin Community Center to Host Free “Mental Health Essentials for Coaches” Webinar

During May’s Mental Health Awareness Month, UMass Memorial Health – Milford Regional Medical Center’s Community Benefits Committee and the Whitin Community Center are teaming up to offer “Mental Health Essentials for Coaches,” a free webinar to help youth sports coaches support their athletes’ mental health
UMass Memorial Health-Milford Regional and Whitin Community Center to Host Free “Mental Health Essentials for Coaches” Webinar

Contact Us - Milford Regional

UMass Memorial Health - Milford Regional is committed to the people of Milford and the surrounding areas, offering safe, quality and compassionate care. Our staff live in the community and are also your neighbors, colleagues, family members and friends, working hard to always improve our medical services and interactions with you.

We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns.

*Please Note: If...

Board of Trustees and Administration - Milford Regional

UMass Memorial Health - Milford Regional Medical Center, 2026 Board of Trustees

Officers

  • Brian J. Earley, Chair
  • Gordon A. Lewis, Vice Chair
  • Sergio Melgar, Treasurer
  • John Glassburn, III, Clerk

Trustees

  • Denise H. Brookhouse
  • Sandra Clark
  • Shefali Desai
  • Jamie E. Doucette
  • John V. Fernandes, Esq.
  • Christopher D. Foley
  • Gerald L. Gaudette III
  • Barbara J. Gilmore
  • Linda M. Mancini, Esq.
  • Mary J. O’Neill, MD
  • Jeffrey D. Nutting
  • Andrew R. Willment, MD

Trustees Emeritus

  • John J. Burns
  • William G. Burrill
  • The Honorable Francis J. Larkin

Medical Staff Leadership

  • Theresa Arpin, MD, President
  • Matthew McCauley, DO, Vice President/MEC Chair
  • Sus...

Milford Regional Visitation

Our patient and visitor guidelines are in place to ensure the safety of our patients, staff and visitors.

In compassionate care situations, including but not limited to end of life, decisions about visitation should be made collaboratively with the patient’s care delivery team and their loved ones. The care delivery team can include a birth partner, doula (with proof of vaccination), parents and/or guardians of patients under the age of 18, attorneys representing patients, companions for patients with intellectual and/or physical disabilities and clergy.

Inpatient Visitation

  • Patient visitation...

Patient Rights and Responsibilities at Milford Regional

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UMass Memorial Health strives to provide a welcoming and inclusive environment for all our patients, visitors and caregivers. We do not discriminate against any individual on the basis of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability.

We are committed to:

  • Respecting the spectrum of human diversity in providing...