Family-Centered Care Core Concepts

The caregivers at the UMass Memorial Children’s Medical Center follow family-centered care core concepts. These concepts guide us in providing the best care possible to you and your family. The core concepts of family-centered care empower families in the care of their children.

Family Strengths

The family is the constant in the child's life. We support and empower family members as partners and decision-makers in their child's care and help them cope more confidently with their child's illness.

Respect

Family-centered care requires trust and respect, including respect for each family's values...

Quality Care - CMC

UMass Memorial Children’s Medical Center delivers quality care to children throughout Central Massachusetts. We offer:

  • A Pediatric Emergency Department (ED) that is a Level II Trauma Center for children accredited by the American College of Surgeons
  • The only American Diabetes Association-approved program for children in Central Massachusetts
  • A Pediatric Intensive Care Unit with 11 beds that admits about 700 children and adolescents a year
  • Internationally recognized for quality care, our Neonatal Intensive Care Unit is the region's only Level III (highest rating given) NICU for high-risk...

Helping Children Cope with Health Care Experiences

Compassionate Children’s Medical Care in Central Massachusetts and Beyond

At the Children’s Medical Center, we care about your child’s complete well-being. That’s why we created ways to help children cope with health care experiences. 

Kid’s Comfort Promise Techniques

Kid’s Comfort Promise is an approach that makes needles hurt less, whether your child is 1 or 18. This approach uses proven tools and methods to relieve pain and stress from needles.

Our child life specialists, nurses and physicians work together to comfort your child. We customize our approach depending on their age and medical...

Pediatric HIV/AIDS

If your child is infected with HIV (human immunodeficiency virus) or is at risk for infection, he/she may need special care and treatment. Children benefit from the HIV research and care available through our Maternal-Child HIV Program and academic partner UMass Chan Medical School.

HIV Care Focused on Children

Our team of specialists will treat your child based on his/her unique needs. We focus on the following goals:

  • To provide comprehensive care to HIV-infected children and families through a multi-disciplinary team approach meaning a team of specialists from different backgrounds work...

Pediatric Imaging

Expert Pediatric Radiology: Safe, Specialized Imaging for Children

Radiology tests can be critical in diagnosing illness in children so that the right treatment can be given as soon as possible. At UMass Memorial Medical Center – Children’s Medical Center, we understand that you and your child may feel nervous about having these tests, and our services are designed to put you and your child at ease.

As the only children’s hospital in Central Massachusetts, we offer the region’s only pediatric radiologists and imaging technologists. In fact, these specialists perform 45,000 imaging studies a year...

Pediatric Surgery

Pediatric Surgery in Central Massachusetts and Beyond

Our board-certified pediatric surgeons have extensive training in the unique needs of growing bodies, including smaller anatomy and complex childhood conditions. We use the latest methods, including minimally invasive techniques that are gentler on young patients. Our depth of experience leads to precise care and excellent outcomes.

Conditions We Treat

Pediatric surgical experts at Children’s Medical Center deliver exceptional care for infants, children and young adults with:

  • Emergency conditions such as appendicitis, gall bladder problems
  • Cance...

Pediatric Heart Care

The smallest patients require the most specialized medical care. At UMass Memorial Medical Center, we take care of our pediatric patients with a highly skilled team of experts from our Children’s Medical Center in Worcester.

Children from throughout our health care system have access to the hospital’s pediatric heart services.

Pediatric Heart Care in Central Massachusetts

From birth to adolescence, we provide inpatient and outpatient services to diagnose and treat heart murmurs, preventive cardiology needs, congenital heart disease and other heart problems.

Services we provide include:

  • Pediatric...