In order to effectively provide medical treatment to you, we require a commitment by staff, patients and visitors alike. Mutual trust and respect can help us provide the right treatment plan, in a safe and respectful environment that promotes healing.   

Below we’ve outlined the Code of Conduct expectations for all Patients and Visitors designed to help make your hospital stay, appointment or visit successful: 

• Patients, visitors and staff will address each other in a respectful manner.
• Patients are encouraged to speak with their providers about their therapeutic care plan.
• This is a smoke free...

UMass Memorial Health was created to be many things, to serve many needs. At the core of our mission has been the charge to provide Central Massachusetts with outstanding medical care and to make that care available to all, regardless of ability to pay. But, as invaluable as this anchor mission is, the role we play in the community is much greater...

Under the law, healthcare providers need to give patients who don’t have certain types of healthcare coverage, or who are not using certain types of healthcare coverage, an estimate of their bill for healthcare items and services before those items or services are provided.

You have the right to receive a “Good Faith Estimate” explaining how much your healthcare will cost

• You have the right to receive a Good Faith Estimate for the total expected cost of any healthcare items or services upon request or when scheduling such items or services. This includes related costs like medical tests...

You are most likely anxious about having heart surgery, but for your surgery team, it’s routine. Our patient, Bob Cembrola, offers his point of view to help you understand what to expect so you can have a successful and less stressful surgery. Trust in your team. They are exceptional and right by your side to get you through your surgery. Please...