Public Announcement Concerning a Proposed Health Care Project
UMass Memorial Health Care Inc.
Nursing Quality Measures
Nursing Quality Measures at UMass Memorial
Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.
Nurse-to-Patient Ratios at UMass Memorial Hospitals
Read about our nursing quality measures for each hospital:
What Patients Can Do
How to Get Involved in Your Care
Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.
Your Care Team
Meet Your Health Care Team at UMass Memorial
When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.
Patient-Centered Care
Patient-Centered Care in Central Massachusetts and Beyond: Our Mission
At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.
Types of Measures
Types of Quality Measures Used at UMass Memorial
We use several quality measures across UMass Memorial, including:
Quality Measures
What Are Quality Measures?
Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:
- Provide insight into our progress
- Help us improve our performance
- Enable us to report data to regulatory and quality rating agencies, our patients and the public
Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:
Our Mission and Vision
High-Quality, Safe Care in Central Massachusetts and Beyond
We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.
What Is Zero Harm?
The mission of zero harm is based on four foundational goals:
Quality and Safety at HealthAlliance-Clinton Hospital
Our Zero Harm Pledge
At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
How HealthAlliance-Clinton Hospital is Working to Achieve Our Goals
In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.
Quality and Safety at Harrington Hospital
Our Zero Harm Pledge
At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
How Harrington Hospital is Working to Achieve Our Goals
In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.