Our Physician Pledge
Our UMass Memorial Medical Group physicians provide you quality patient-centered care by following the guidelines of our physician pledge:
- I will treat my patients with courtesy and respect in every interaction.
- I will demonstrate this commitment to my patients by:
- Introducing myself and my team and describing our roles to them
- Providing them with my business card
- Demonstrating hand hygiene in front of them
- Sitting at eye level when I explain things to them
- Involving them (and their family if they choose) in discussions and decisions about their care and asking what is important to them
- Using words...