Embracing Diversity to Improve Patient Care and Workforce Culture at UMass Memorial Health

Diversity at UMass Memorial is an integral element of our core mission, values, strategies and key initiatives. We recognize the many cultures, languages and backgrounds of our patients and workforce. Therefore, we are mindful that integrating, valuing and promoting diversity in all that we do enhances the quality of care we provide, and fosters a positive and productive work environment.

We demonstrate our commitment to diversity in these areas.

Patient Care

• We ensure quality care irrespective of gender...

The UMass Memorial Health Ronald McDonald Care Mobile delivers an innovative, community-based model of medical services and preventive dental care to the vulnerable, socioeconomically disadvantaged, uninsured and undocumented children and their families living in Worcester County. The Care Mobile services 28 Worcester public and charter schools with nine neighborhood sites across the city. Our routine sites include neighborhood and community centers, churches, and apartment complexes. 

The Care Mobile also provides qualified medical interpreters to patients and families who want to receive...

UMass Memorial Medical Center is a 900+ bed academic medical center and the flagship hospital of UMass Memorial Health, the largest healthcare system in Central Massachusetts. As the clinical partner of UMass Chan Medical School, our teams work at the forefront of innovation with access to advanced technology, leading research and active clinical trials.

Our four campuses — University, Memorial, Hahnemann and Marlborough — provide comprehensive care across more than 41 specialty areas. The Medical Center is home to the region’s only American College of Surgeons–verified Level I Trauma Center...

As the major teaching hospital of UMass Chan Medical School, UMass Memorial Medical Center is committed to advancing medical research and training of the next generation of healthcare providers. UMass Memorial and the Medical School are partners and leaders in quality, safe patient care, education, innovative research and community service in the Central New England region.

Patients and families trust UMass Memorial Medical Center as the region’s leading academic medical center, committed to improving the health of our communities in Central New England. Together with UMass Chan Medical School...

Our UMass Memorial Medical Group physicians provide you quality patient-centered care by following the guidelines of our physician pledge:

• I will treat my patients with courtesy and respect in every interaction.
• I will demonstrate this commitment to my patients by:
  • Introducing myself and my team and describing our roles to them
  • Providing them with my business card
  • Demonstrating hand hygiene in front of them
  • Sitting at eye level when I explain things to them
  • Involving them (and their family if they choose) in discussions and decisions about their care and asking what is important to them
  • Using words...

Get ready for Mohs surgery with answers to common questions and clear guidance on what to expect before, during and after your procedure.

Guidelines for Completing Your UMass Memorial Health Registration

Unless it’s an emergency, please follow these guidelines.

To complete the UMass Memorial Health registration process, ensure insurance billing is accurate, and send results to the right doctors, patients or their guardians must provide correct information during registration.

Please bring the following items:

• Government-issued photo ID (Why we ask for this)
• Current insurance card
• Copayment (if required by patient's insurance company)

Referrals

Patients seeing a specialist whose health plan requires an insurance referral from their...