UMass Memorial Health uses artificial intelligence tools to support patient care and certain daily work. These tools are designed to assist our staff with specific tasks, while people remain fully in charge. AI does not replace a staff member’s clinical judgment. It’s used only to support, not direct, care. As the U.S. population continues to age and the supply of health care workers declines, AI can help address this growing care gap. AI enhances how our caregivers work, so they can focus even more on you and your needs.

Examples of How We Use AI

• Create medical notes from conversations during...

Our Zero Harm Pledge

At UMass Memorial Health – Milford Regional Medical Center, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Milford Regional is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Find data on our ICU Nursing Quality Measures and see some of the steps that we are taking to ensure safe patient care.

UMass Memorial Health - Milford Regional is committed to the people of Milford and the surrounding areas, offering safe, quality and compassionate care. Our staff live in the community and are also your neighbors, colleagues, family members and friends, working hard to always improve our medical services and interactions with you.

We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns.

*Please Note: If...