A Letter to Milford Regional Patients on Patient Portal Changes

The following email was sent to Milford Regional patients.

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A logo that reads "UMass Memorial Health - Milford Regional"

February 26, 2026

Dear Milford Regional Patient:

We are excited to announce that on April 1, 2026, Milford Regional Medical Center and Milford Regional Physician Group (Milford Regional) will transition to UMass Memorial’s state-of-the-art electronic medical record system, called Epic. This system is already in use across all UMass Memorial facilities and will help streamline the sharing of your health information between your health care providers, leading to improved coordination and more efficient care.

At the same time, we will also...

How UMass Memorial Health Uses Artificial Intelligence (AI) in Patient Care

Artificial intelligence (AI) is one of several digital tools UMass Memorial Health uses to support patient care and daily operations. These tools are designed to assist caregivers by handling certain complex or time‑consuming tasks, while people remain fully responsible for all clinical decisions. AI does not replace professional judgment—it supports it. Every AI tool we use is carefully reviewed to ensure it meets our standards for safety, accuracy, privacy, and security.

Our Commitment to Responsible and Secure AI Use

People Remain in Charge of AI‑Supported Decisions

At UMass Memorial...