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FAQ: myChart

What is myChart? 

myChart is an easy-to-use secure website that gives you access to your health information. With myChart, you can view your medications, test results, health summary and immunizations, as well as access other services such as requesting prescription renewals and communicating with your care team.

What do I need to use myChart? 

You will need access to the Internet, via either a computer, laptop or a mobile device like a Health or smartphone, as well as an up-to-date browser (such as Chrome, Firefox, or Safari). Please note that Internet Explorer is no longer a supported browser for use with myChart. You will also need to create a secure username and password and provide an email address for receiving notifications.

Who else can see my myChart information? 

No one else can access your myChart account. However, your provider and care team can see your health information through the electronic medical record maintained at the clinic and/or hospital so that they can care for you. Other people will not be able to see your myChart information unless you give them permission via myChart Proxy access or via Share my Record on the My Record submenu of Your Menu.

How do I sign up for myChart? 

If you have a smartphone, upon check-in to your provider appointment you should receive an Instant Activation email. Upon receipt, you can create your username and password all while sitting in the waiting room. You can then download the mobile application and begin reaping the benefits of direct access to your electronic medical record. (see instructions to download later in this document). If you did NOT receive the email, please ask the office staff to send you the activation email post confirmation of your email address.

You will also receive this activation email after scheduling an appointment, again provided you have a valid email address on file.

When scheduling an appointment, if you are not asked for your email address please ask the registration person to update your email address and send you an activation email, from which you can signup.

There is a 14-day expiration on this activation invite.


You can contact 855-UMASS-MD and they can send you an activation email, after confirming your identity.


You can also go directly to the myChart website at to sign up. We use a secure, 3rd party identification tool for self-signup. You must answer unique identifying questions about yourself, as well as match the name, date of birth and other fields that we have on record for you.

Is there a fee to use myChart? 

No. myChart is a free service offered by UMass Memorial Health (UMMH) to patients, as well as their designated myChart proxy whom they wish to share their information with.

Who can sign up for myChart? 

You must be a UMass Memorial Health patient and at least 16 years old to sign up for a myChart account. This does not mean your primary care provider has to be a UMass Physician. You can benefit from using myChart if you have your Laboratory or Radiology testing done at a UMass Memorial Health site.

If you are not currently a UMMH patient but you have a loved one who is, you can call 855-UMASS-MD (855-862-7763) to request registration and an activation email. This is a prerequisite for becoming a myChart Proxy.

Is myChart offered at all UMass Memorial Health locations? 

Yes. All UMass Memorial hospitals and clinics offer myChart. With one myChart account, you can view information from any UMass Memorial location in one record/location.

Who do I contact if I have further questions? 

You can email us at or you can call our myChart Support Line at 855-UMASSMD (855-862-7763), hours are Monday through Friday from 7 am to 8 pm.

Also, you can always speak to your provider or any member of your care team at your provider’s office.

Can my spouse and I share one myChart account? 

No. Due to the sensitive nature of the information, each adult must establish their own myChart account with a unique username, password, and email address. If your spouse allows, you can obtain myChart Proxy access to his/her account from your myChart account. This is done by your spouse’s provider’s office. You can even INVITE your spouse to have access to your myChart account, provided they have their own myChart account. See Proxy section.

How do I get the myChart mobile application on my phone? 

See our myChart App Download page.