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Save 20% with our Prompt Pay Discount!


Some or all of your balances may be eligible for our Prompt Pay Discount Program. If you establish a payment agreement, you are not eligible for a prompt pay discount.

A prompt pay discount will be applied to your balances if payment is submitted before time of service, at time of service, or within the first billing cycle for new charges.  

If eligible, your prompt pay discount will appear in your myChart account summary, in the Pay As Guest Portal, and on your billing statement.

We Offer Flexible Interest Free Payment Agreements

If you are unable to pay your balance in full, we offer flexible interest free payment agreements. With a myChart account, you can establish your payment agreement including the option to enroll in auto pay. 

If you do not have a myChart account, our Customer Service team can assist you with setting up a plan that best meets your needs. Call us at 800-225-8885.

About Your Bill

If you are seen at a hospital outpatient site, you may receive two bills – one from the Medical Center, and one from the doctor (UMass Memorial Medical Group or other providers). 

The Medical Center hospital bill includes charges that cover the costs of running the site and tests that you may need. You may need to pay copayments, coinsurance or deductibles set by your health plan for hospital charges. The doctor’s bill covers the charges for your doctor’s services. View more information here. 

We Bill Your Insurance First

If we have complete information on your health insurance coverage, we first send the bill for your care to your insurer. However, you may have received a bill from us for deductibles, copays and services not covered by your insurance. You can call your insurance company directly with questions about its coverage. The telephone number is usually on your insurance card. (Note: Your insurance company may send you an “Explanation of Benefits,” which may look like a bill but in fact explains what your insurance has paid for.)

Go to your MyChart account at to sign up.

Learn More About myChart myChart is a great way to manage many of your health care and financial related needs remotely, 24/7, from any smartphone or computer.

  • View your statements
  • Enroll in paperless billing
  • Set up payment plans
  • Make online payments
  • Add or update your insurance or demographic information


For Bills Dated Prior to October 1, 2017

For any UMass Memorial Medical Center, UMass Memorial Medical Group, and UMass Memorial Health – HealthAlliance-Clinton Hospital bill with a date prior to October 1, 2017, you may use the links below.

If you need assistance you can email our Patient Billing Office.

Use the links below that correspond with which bill you wish to pay.

Medical Center Bill Pay UMass Memorial Medical Center bills
Medical Center Pay Bills UMass Memorial Medical Group bills
HealthAlliance Pay Bills Online HealthAlliance-Clinton Hospital bills

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Contact Us

Our Customer Service Team is available to assist you with:

  • Billing Inquiries
  • Payment agreements
  • Prompt Pay Discount Program
  • MyChart enrollment code

Contact Us Monday-Friday 9 am - 4:30 pm

If You Need Health Insurance or Assistance in Paying Your Bill

If you have limited or no health insurance, or are on a fixed or limited income, we encourage you to speak with our financial counselors, who can provide information on state and federal programs available to help fund health care services.

For more information, call 508-334-9300 (8 am to 4:30 pm).