Pay Your Bills Online
Pay your bills using myChart--whether or not you have a myChart account:
- Log-in to myChart and use the menu to navigate to Billing Summary
- Pay using the myChart Guest Portal
Paperless billing makes it easy to manage your account 24/7 and helps us work toward sustainability goals by reducing our use of paper and lowering our carbon footprint.
Effective March 2022, UMass Memorial Health will automatically enroll patients to receive paperless statements. But if you prefer to receive statements in the mail, you’ll be able to opt out, if you haven't already.
UMass Memorial Health is Going Cashless/Checkless*
Most departments are going cashless/checkless as of May 2022. Payments can be made via myChart during PreCheck-In with credit or debit, or on the date of service with debit, credit, Apple Pay, or Google Pay. Our patients will experience these benefits:
- Increased Hygiene-Deters the spread of viruses and bacteria
- Smoother Service- Decreases the time at check-in/check-out
- Keeping costs down by streamlining our processes
- Elimination of payment errors and reduced risk of fraud
* Cash and checks will continue to be accepted at University and Memorial Cashier's Offices and in the Cosmetic Surgery Center. Additionally, we will continue to accept checks in the mail and at the following locations: UMass Memorial Hearing Improvement Center, Heart and Vascular Center, Orthopedics at Westborough, Hahnemann Registration, Tri River Family Health Center, and Psychiatry 100 Century Drive.
Save 20% with our Prompt Pay Discount!
You save 20% on bills when you:
- Submit the payment before time of service
- Pay at the time of service
- Pay within the first billing cycle for new charges
If eligible, your prompt pay discount will appear in your myChart account summary, in the Pay As Guest Portal, and on your billing statement.
We Offer Flexible Interest Free Payment Agreements
If you are unable to pay your balance in full, we offer flexible interest free payment agreements. With a myChart account, you can establish your payment agreement including the option to enroll in auto pay.
If you do not have a myChart account, call our customer service team at 800-225-8885. They can assist you with setting up a plan that best meets your needs.
If you establish a payment agreement, you are not eligible for a prompt pay discount.
About Your Bill
If you are seen at a hospital outpatient site, you may receive two bills – one from the Medical Center, and one from the doctor (UMass Memorial Medical Group or other providers).
The Medical Center hospital bill includes charges that cover the costs of running the site and tests that you may need. You may need to pay copayments, coinsurance or deductibles set by your health plan for hospital charges. The doctor’s bill covers the charges for your doctor’s services. Learn more about your bill.
We Bill Your Insurance First
If we have complete information on your health insurance coverage, we first send the bill for your care to your insurer. However, you may have received a bill from us for deductibles, copays and services not covered by your insurance. You can call your insurance company directly with questions about its coverage. The telephone number is usually on your insurance card.
Note: Your insurance company may send you an Explanation of Benefits, which may look like a bill but in fact explains what your insurance has paid for.
myChart: Your Personal Connection to UMass Memorial Health
Learn more about the benefits myChart can offer you as a Umass Memorial Health patient.
Enroll in MyChart today!
We are Here to Help
Our customer service team is available to assist you with:
- Billing Inquiries
- Payment agreements
- Prompt Pay Discount Program
- MyChart enrollment code
Call Customer Service at 800-225-8885. We are available to answer your questions Monday-Friday from 9 am - 4:30 pm.
If You Need Health Insurance or Assistance in Paying Your Bill
If you have limited or no health insurance, or are on a fixed or limited income, we encourage you to speak with our financial counselors, who can provide information on state and federal programs available to help fund health care services.
For more information, call 508-334-9300 (Monday-Friday from 8 am to 4:30 pm).
For Bills Dated Prior to October 1, 2017
For any UMass Memorial Medical Center, UMass Memorial Medical Group, and UMass Memorial Health – HealthAlliance-Clinton Hospital bill with a date prior to October 1, 2017, you may use the links below that correspond with the bill you wish to pay.
|UMass Memorial Medical Center bills|
|UMass Memorial Medical Group bills|
|HealthAlliance-Clinton Hospital bills|
If you need assistance, email our Patient Billing Office.