Nondiscrimination Notice
About Us
About Us
UMass Memorial Health (UMMH) complies with applicable Federal and Massachusetts civil rights laws and does not discriminate, exclude people or treat them less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, sex, gender identity, sexual orientation, sex stereotypes, pregnancy or related conditions, sex characteristics, disability, or any other category protected by law.
UMMH provides reasonable modifications for individuals with disabilities and appropriate auxiliary aids and services free of charge and in a timely manner, such as:
- Qualified sign language interpreters
- Information in alternative formats (e.g. large print, audio, accessible electronic formats, other formats)
UMMH also provides language assistance services to individuals whose primary language is not English, which may include:
- Qualified oral interpreters
- Electronic and written information translated in other languages
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Interpreter Services at 1-774-441-6793 (TTY-711)
If you believe that UMass Memorial has failed to provide these services or has discriminated against you in another way, you can file a grievance with the 1557 Coordinator who will investigate the grievance. The 1557 Coordinator may be contacted by mail at the address below or by email or phone.
UMass Memorial Health
Compliance Office
365 Plantation Street
Biotech One
Worcester, MA 01605
Email: UMMH1557Coordinator@umassmemorial.org
Phone: 978-466-2136
If you need help filing a grievance, the Section 1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.