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Language Access List

Non-Discrimination Notice 

UMass Memorial Medical Center complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability. Further, UMass Memorial Medical Center does not exclude people or treat them differently because of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability.

UMass Memorial Medical Center provides free aids and services to people with disabilities to communicate effectively with us, such as: 

• Qualified sign language interpreters 
• Written information in other formats (large print, audio, accessible electronic formats, and other formats) 

UMass Memorial Medical Center also provides free language services to people whose primary language is not English, such as: 

• Qualified interpreters 
• Information written in other languages 

If you need these services, contact Interpreter Services, 774-441-6793 (TTY 711). 

If you believe that UMass Memorial Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion,  creed, sex, sexual orientation, gender identity, age, or disability, you can file a grievance with: 

Office of Patient Advocacy
55 Lake Avenue North 
Worcester, Massachusetts 01605 

Telephone: 774-442-3701 (TTY-711), Fax: 774-441-7766, 

You can file a grievance in person or by mail or fax. If you need help filing a grievance, a Patient Advocate is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, DC 20201 

Telephone: 800-368-1019 or 800-537-7697 (TDD)