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UMass Memorial Health Expands Use of Get Well Platform with SDOH Screening Solution

Get Well’s SDOH screening solution allows health systems to identify unmet social needs, integrate responses into their EHR, and navigate patients to appropriate resources.

Bethesda, Md. (March 12, 2024) – Get Well, the global leader in consumer digital patient engagement, today announced that UMass Memorial Health will implement Get Well's Social Determinants of Health (SDOH) Screening Solution across the organization. As part of the Get Well 360 platform, the Get Well SDOH Screening Solution captures patients' SDOH needs, integrates the data into EHRs, and navigates patients to appropriate resources and CBOs.
In 2024, CMS and many states will require hospitals to implement SDOH screenings for all patients 18 years and older. The Joint Commission and NCQA have also created requirements and reimbursement incentives to screen and support social needs. In response, Get Well announced earlier this year that it was rolling out an SDOH screening solution to address the more than 80 percent of health outcomes driven by non-clinical factors such as physical environment and health behaviors. The solution will help optimize data capture, turn data into action, and ultimately foster healthier communities.
UMass Memorial Health, Central Massachusetts’ largest not-for-profit health care system, will use Get Well’s SDOH Screening Solution to support care for their more than 50,000 (hospital) and 300,000 (outpatient) patients. The solution will help UMass Memorial Health to match their patients with community resources that meet their needs, while creating a more efficient process for caregivers.
“We know how important it is to the patient’s whole health to not only screen for SDOH but to provide resources and navigate them to additional services,” said Dr. Eric Alper, Chief Clinical Informatics Officer and Chief Quality Officer at UMass Memorial Health. “The Get Well SDOH screening solution will enable us to quickly screen our more than 350,000 patients with a focus on addressing health disparities, building trust, and reducing readmissions.”
Get Well’s SDOH Screening Solution will screen patients via text or kiosk and match all positive screens with resources in the community. Get Well Community Navigators will monitor the texts for any questions or needs and treat them with FindHelp or route them to UMass Memorial Health social workers. 
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About Get Well 
Get Well empowers the communities you serve to take control of their healthcare journey. With the Get Well 360 Platform, healthcare organizations can now deliver consumer-centered experiences that build lifelong loyalty while deepening patient relationships, improving clinical quality, and growing market share. Each year, we empower organizations to activate, engage, and retain millions of patients. Learn more at or follow Get Well on  LinkedIn and Twitter.
About UMass Memorial Health
UMass Memorial Health is the largest not-for-profit health care system in Central Massachusetts with 17,000 employees and 2,100 physicians. Our comprehensive system includes UMass Memorial Medical Center, UMass Memorial Health – Harrington, UMass Memorial Health – HealthAlliance-Clinton Hospital, UMass Memorial Health – Marlborough Hospital, UMass Memorial Health – Community Healthlink, and UMass Memorial Medical Group. We are the clinical partner of UMass Chan Medical School. For more information, visit