Everyone Is A Caregiver - - UMass Memorial Health Care

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WHO IS A CAREGIVER
We Respect
Videos
Featured Caregivers

Everyone Is A Caregiver

At UMass Memorial Health Care, each and every one of our employees is a caregiver. No matter our role or responsibilities, together we are all moving toward the same goal; everyone every day working to provide great patient care and experience. Along with the person who delivers the care, it's all the people who make it work... and make it better.

We Respect

As we strive to become the best place to give care and the best place to get care, it's the way we do our work that makes the difference to our patients and fellow caregivers. Learn how our caregivers are demonstrating a culture of respect through their everyday work.

Videos

Watch videos to learn more about our teams of caregivers and how their efforts improved their caregiver experience, the patient experience and quality of care delivered. Or click on the links below the videos to read the stories.

UMass Memorial – Marlborough Hospital Lab

The UMass Memorial Eye Center

Featured Caregivers

Meet some of our caregivers, nominated by their colleagues, for inspiring them through the work they do every day.

"It's a great hospital with a nice community feel," she said. "Everyone knows each other, and we all work great together."

Stacey Anderson, RN

Case Management/Utilization Review Coordinator

"Each patient is different, and I focus on helping them as individuals.”

Patient Service Assistant

“I try to give them comfort and a confident attitude when answering their questions or easing their concerns."

Nurse Practitioner

"I take the time to explain things to patients. We have a real conversation. I want them to feel that their issue has been 100-percent resolved."

Supervisor, Patient Financial Services

The most satisfying part of her job, Gina says, is seeing patients who've come to UMass Memorial for serious medical issues get better. "We are part of patients' healing process," Gina said.

Gina Mischitelli

"It's exciting to be part of helping nurses on the front lines receive their critical care certification. It's important for patients and for ourselves."

Theresa Oliveri, RN, MSN

Clinical Coordinator/Nurse Education Specialist in 7ICU

"For this and the many other incidences of kindness, compassion, and just getting the job done right the first time, Dmitry deserves to be recognized as a true caregiver!"

Dmitry Shcherbakov

Patient and Equipment Transporter

"When patients walk out of group in a good mood, or say, 'Thank you, that group was great, I learned a lot'...that's when I know I've made a difference."

Nicole Bryson-Beatrice, GT

Group Associate

“When a patient tells me I made his/her time with us a good experience, that’s where my job satisfaction comes in,” she said. "Many will come back to us or refer us to their friends and family, word of mouth."

Tapethia "Tab" Bergman

Rehabilitation Aide

"It's very gratifying to help guide patients through the cardiovascular challenges they face and to help them make interventions that will prevent further problems down the road." https://www.umassmemorialhealthcare.org/umass-memorial-medical-center/about-us/our-caregivers/david-lyons-md-cardiologist-cardiovascular-medicine-umass-memorial-medical-center

David Lyons, MD

"We see repeat patients, and they remember me," she said. "That helps them feel comfortable, as they know I will get them to the right destination."

Lead Transporter

"We all work as a team to care for our patients. UMass Memorial is a great place to work. This is like a second home for me."

Consolee Numukobwa

Patient Care Associate

"When a patient or customer says, 'Thanks for making this for me,' that makes my day," Matt said.

Director of Food and Nutrition

“The challenges are not always the big things,” Lisa said. “The difficult piece is eliminating the small things that create waste and inefficiency.”

Lisa Gillum, MSN, RN

Associate Chief Nursing Officer

Don Smith is a great role model who always goes above and beyond. He is an effective leader who is kind and fair [and] can be counted on to help anyone, anytime, throughout the organization. Don is trusted and respected by his colleagues.

Investigator, Compliance Department

"We help them make tough decisions. We help them navigate grief. We're also there to help them celebrate. Our job is to give people hope."

Rev. Cheryl Leshay, M.Div.

Chaplain, Pastoral Care

"Some patients have had life-altering injuries, and we follow them for months, even years," he said. "We develop relationships with them and get on a first-name basis. They become like family to us."

Anthony Calamare

Orthopedics Technician

"We have to respect our clients and serve them where they are, not where we think they should be. Everyone has different needs, but the goal is recovery."

Josephine (Josie) Roman

Program Coordinator, Supported Living Environment

"Every day is different," Yamilka said. "And every day we make a difference in patient outcomes by getting the right provider there on time."

Yamilka Velazquez

Dispatcher – Interpreter Services

"Skills they learn in counseling, they learn for the rest of their lives," Kate said. "It's not about fixing people. It's about helping students be the best version of themselves."

Kate Wall, MSW, LICSW

"The most gratifying thing for me is when it’s clear that a patient understands what the provider has told them, and they can feel at ease with their plan and their treatment," he said.

Medical Interpreter

"We see friends of patients and relatives of patients. You realize when you're taking care of somebody that you’ve taken care of their brother, their sister, or their mother. To me, that’s very rewarding. You feel like you’re making a difference in the community."

Kim Robinson, MD

Medical Director, Intensive Care Unit (ICU)

"Ahmet is consistently upbeat and energized about his work," said John Jepsen, Resident Regional Manager of Housekeeping Services. "He manages to be productive but engaging in all he does."

University Campus Project Worker, Housekeeping Services

"I get to know individuals and their families," she said. "I live in the community where I work, and I see my patients out and about in the world, in our different roles. I think that helps a lot."

Stacy Potts, MD, Med

Family Medicine Physician, Residency Program Director, Barre Family Health Center

"We're a busy department, and I personally help care for 25 to 40 patients a day. Sometimes they're nervous. I talk to them and try to help them relax and get comfortable."

Registered Medical Assistant, Obstetrics and Gynecology, UMass Memorial Medical Group at Milford

"This is a teamwork job," she said. "I love my unit and I love my coworkers. It's a very good place to work." What does it take to be a caregiver on the unit? "You have to be patient and compassionate," Mayla said. "It has to come from your heart."

Nurse Assistant

"In retail, you send patients on their way, and there's no follow-up. They don't come back in and say 'Hey, I got better!' In the hospital, we can follow patients' progression and see in their lab reports that somebody's infection is going away or their blood pressure is getting lower."

Lead Pharmacist

"Patients can experience anxiety, confusion, even fear when admitted to the hospital. But as soon as they meet Prince Philip, MD — they know everything will be OK."

Prince Philip, MD

Internal Medicine, Hospital Medicine

"Scott takes great pride in preparing a range of food options that will make everyone's day a little better."

Food Service Supervisor

"Our goal is to work closely with their physicians, case managers, rehab team and other caregivers, so patients can manage their conditions at home and stay out of the hospital; patients trust that I will make the right recommendations on their behalf."

Diane DiGregorio, RN

Cardiac Referral Specialist

"These patients are on a journey and I'm on it with them, from admission to discharge," she said. "If I know I've made a difference to help that child and family feel comfortable and cared for — then I've done my job."

Pediatric Nurse

"Her instincts are to care for the immediate needs of the patient first and always make sure all the issues are addressed before she leaves. She is pleasant to approach, quick to respond and compassionate in her actions."

"The image of a hospital pharmacist working in a basement pharmacy is changing," she said. "We now interact more with patients, reassuring them and educating them about their medications."

Clinical Pharmacist, HealthAlliance Hospital

“There is definitely a feeling of satisfaction when you complete a project or fix an issue that ultimately helps our patients and clients.”

Assistant Director, Information Technology, Community HealthLink

"I chose UMass Memorial for its vision to create an information technology system that will transform patient care," Rachel said. "We're working closely with clinicians to find ways to help them work more efficiently and productively, and to improve the patient experience."

Epic Project Team Lead, UMass Memorial Health Care

"Parents just want to feel heard," he said. "When I go home at night, I want them to know: ‘I am thinking about your child. I will take care of your child with the same vigor that I would care for my own family members.' "

Cornelius Tyrrell, MD

Pediatrician, UMass Memorial Medical Center

"Patient relations is number-one," Ricky said. "You meet a lot of patients who are having ups and downs. We're super friendly to everyone and treat everyone with respect."

Supervisor, Valet Parking, UMass Memorial Medical Center

“I sit down with every patient, face-to-face, with no desk between us,” Dr. Bellin said. “Those few minutes I spend listening and reassuring my patients can mean all the world to them. I want them to know that I take their issues seriously and we will work together to figure out what is happening.”

Paula Bellin, MD

Surgeon, Urology

"There is so much beauty and potential inside our clients, behind the addiction," she said. "We believe in them. We treat them with respect. I take a lot of pride in opening doors and helping them take that first step."

Gretchen Acevedo, LPN

Admissions Director, Adult In-Patient Substance Abuse Continuum

"You can teach anyone a skill. But caring and compassion — you either have it or you don't. Our pediatric nurses have it. My job is to motivate, educate, mentor ... and to listen."

Gina Gardner, MSN, RN

Pediatric Nurse Manager

“My success at work is all due to my team. My fellow surgeons, the nurses, office and OR staff, and residents – everyone comes together and this allows me to be personally successful,” he said.

Justin Maykel, MD

Colorectal Surgeon

“Our decisions are based on what’s best for the patient, so working together as a team to follow them through the health care experience makes a big difference in their outcome."

Elifce Cosar, MD

Cardiovascular Anesthesiologist

“A few months after losing a loved one, when the casseroles and flowers are gone, it’s a tough time. I just ask to see if I can help in any way. It’s simply the right thing to do.”

Michael Galica, MD

Primary Care Physician

“My purpose is to keep people safe. If I know that everyone is safe then I know I’m doing my job.”

UMass Memorial Medical Center Police Officer

You can find Patty in the clinic, at the nurse’s station, triage room or the exam room, working to make someone’s day just a little bit easier. Her positive attitude makes patients feel less vulnerable.

“Dave has an exceptional understanding of the power of teamwork and he uses his creativity to solve problems and design innovative solutions that directly impact the satisfaction our patients have with their care and our employees have with their work environment."

Director of Facilities

"As far as advice to his fellow caregivers goes, Ernie sticks to the basics: “Just try to listen to people—empathize with them. Listen to what they have to say.”

"The most meaningful part of my job is to help patients live their lives."

"Isaac is a very humble man. He takes his role very seriously and understands the importance of customer service to our patients; he is truly a valued employee.”

“David just does a stellar job in responding to the many questions that arise around the databases and how they work. He is impeccable in his response to the many questions that I have at any time of the day or night. He is the consummate professional."

Safety Intelligence Data Specialist

"In my work, I always try to have empathy and be kind to both my clients and my colleagues. I see the human being and their needs more than anything."

Katiria Diaz-Aviles

Outpatient Substance Use Clinician

"Having grown up in Leominster, I feel very connected to this community. I have some kind of connection to almost every patient I take care of."

Kimberly Ebb, MD

"I think the Standards of Respect are important because they help us to be better caregivers. For me, meeting those standards happens in many ways, but it always starts with kindness and compassion."

CT Scan Technologist

"It was awesome seeing all the caregivers pulled together from all our campuses into the video. I was proud to be a part of our organization and impressed by the leadership of Dr. Dickson and his focus on supporting our teams that provide essential services to our community, especially during this difficult time."

Director of Food Service and Nutrition

"I love working here. We’re like a big family. We work as a team."

Heather Mercadante

"Everything changed all at once. After practicing pediatric GI for over 20 years, I very quickly had to learn a whole new set of skills, including how to feel comfortable providing care without necessarily having those face-to-face interactions that we took for granted."

Jenifer Lightdale, MD, MPH

"I've started to listen more to patients' needs other than just their eyes, because I know that they're being affected by their lack of social interaction and their [limited] ability to leave their homes and see their families and some of their doctors, also."

Firas Kassira, OD

Doctor of Osteopathy

"COVID-19 has divided us physically, because some of our team is working remotely and some are on-site. But it has also brought us closer as a team because we communicate with each other more effectively and frequently."

"I’ve known some of my patients for 25 or 30 years. I’ve cared for generations of families. My patients are like family. It’s a great relationship."

William Corbett, MD

"Jamie’s leadership skills are exceptional. She treats everyone with compassion and dignity, creating a culture of safety in the workplace."

"We all felt that Tamara has the skills, leadership ability and other attributes necessary to drive the organization forward."

President, Community HealthLink