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The Patient and Family Advisory Council (PFAC)


The Patient and Family Advisory Council (PFAC) at UMass Memorial - Marlborough Hospital provides you – our patients, family members and caregivers – an opportunity to offer your valuable input to hospital staff and leaders. The council may focus on any number of issues such as:

  • Patient safety
  • Provider communication
  • Hospital improvements

Patient Family Advisory Council Responsibilities

  • Support the mission of the hospital
  • Attend and participate in scheduled council meetings
  • Listen to and respect differing opinions and points of view
  • Share insights and information in a courteous manner
  • Maintain patient and provider confidentiality   

Membership information

Council members serve a two-year term and meetings occur on a minimum quarterly basis with a goal of six to eight meetings per year.

PFAC membership consists of:

  • Current and former patients
  • Family members of patients
  • Caregivers
  • Clinical staff
  • Administration 

To learn more about becoming a member of the Marlborough Hospital PFAC, send us an email.