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Text Messaging

Managing your health just got easier. Opt in to text/SMS messages from UMass Memorial Health today! 


Frequently Asked Questions

Why am I receiving UMass Memorial texts from a new number?

To better serve our patients, we've expanded our texting/SMS capabilities for appointment changes, your MyChart account, bill pay and your care. 

How do I sign-up to receive text messaging from UMass Memorial Health?

To begin or to continue receiving text messages, text "JOIN" to 61317.

How do I stop text messages from UMass Memorial Health?

To stop recurring automated messages, text "STOP" to 61317.

How do I update my text messaging preferences via MyChart?

1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.

The myChart main navigation is shown with the text 'menu' outlined in red.


The expanded myChart menu is shown with the text 'Account Settings' and 'Communication Preferences' outlined in red.


2. Click the Subscribe button under the Text Message section. 

The Communication Preferences section of myChart with the green 'Subscribe' button outlined in red.


3. Toggle On, Message subscription.
The Message Subscription section of myChart and the green toggle is outlined in red.