Patient and Visitor Code of Conduct

In order to effectively provide medical treatment to you, we require a commitment by staff, patients, and visitors alike. Mutual trust and respect can help us provide the right treatment plan, in a safe and respectful environment that promotes healing.

Below we’ve outlined the Code of Conduct expectations for all Patients and Visitors designed to help make your hospital stay, appointment, or visit successful: 


Our Community Stories

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UMass Memorial Health was created to be many things, to serve many needs. At the core of our mission has been the charge to provide Central Massachusetts with outstanding medical care and to make that care available to all, regardless of ability to pay.