Quality Measures
At UMass Memorial Health, we use quality measures, an essential tracking tool that help us evaluate our performance in quality and safety. Quality measures help us reach our goal of achieving zero harm.
System Quality and Safety
System Quality and Safety
What Are Quality Measures?
Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:
- Provide insight into our progress
- Help us improve our performance
- Enable us to report data to regulatory and quality rating agencies, our patients and the public
Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:
- Patient outcomes
- Surgical site infection rates
- Medication adherence rates
How UMass Memorial Is Improving the Quality of Our Care
Your safety is our priority. In every department, we take steps to keep our patients safe using several tools and strategies, including:
- Daily safety huddles with team members
- Dedicated teams focusing on reducing hospital-acquired conditions (HACs), pressure injuries, falls and hospital-acquired infections (HAIs), including pneumonia and surgical site infections
- Monitoring data closely and having teams in place who are responsible for responding to quality and safety trends
Quality Measures: Resources
Read more about the resources that provide quality, safety and cost data about hospitals and health systems.
Health Care For All
Health Care For All is a consumer advocacy group dedicated to increasing transparency in health care, particularly regarding cost and quality. On their website, you can find a Report Card on consumer costs for health care that provides transparency and comparison of the top three health insurers in Massachusetts.
This report card was developed by Health Care For All (HCFA) to assess the effectiveness of the online cost estimation tools of the three largest health insurers in Massachusetts.
PatientCareLink
PatientCareLink provides data about the quality and safety of hospital care. UMass Memorial and other hospitals use data from PatientCareLink to improve care and demonstrate to the communities that they are accountable for their performance in patient care.
Under the Healthcare Provider Data tab on their website, you can find information on nursing staff ratios for each hospital across the state. You can also track our hospital’s efforts to meet the standards and see how well our hospital compares to “peer” hospitals of the same size.