Types of Measures

Types of Quality Measures Used at UMass Memorial

We use several quality measures across UMass Memorial, including:

• Process measures assess whether a specific, evidence-based patient safety activity or step was correctly performed, indicating the reliability of the health care system.
• Outcome measures reflect the ultimate impact of care on the patient, such as the actual incidence of harm (e.g., surgical site infection rate, readmission rate) or positive results.

Resources for Quality Measures

Learn more about quality measures:

• The Agency for Healthcare Research and Quality includes details about nationally recognized patient safety measures in the hospital setting.
• Care Compare from Medicare compares quality measures between hospitals and providers. The compare tool enables you to search for and compare providers, clinicians and groups enrolled in Medicare.