Transfer and Access Center

24/7 Specialty Patient Transfer Service

When a patient needs the specialty care available at UMass Memorial Medical Center, physicians can turn to the Transfer and Access Center (TrAC) to smooth the way, any time of day or night.

What is the Transfer and Access Center?

The Transfer and Access Center is an enhanced service focused on efficiently filling the needs of patients and the referring physician who requests a transfer. The Center is staffed 24 hours a day, seven days a week, by a team of experienced intensive care and emergency medicine nurses with significant expertise in direct patient care. 

Key Services Provided by TrAC

• Clinical Triage and Patient Placement: TrAC staff triage clinical information and assess medical necessity to ensure patients are placed in the appropriate care setting.
• Direct Physician Communication: The center facilitates direct communication between referring physicians and on-site attending physicians.
• Internal Process Coordination: TrAC arranges all internal processes, including acceptance, emergency procedures, and bed placement.
• Critical Care Transport: For critically ill patients, TrAC manages transfer logistics via Life Flight.

How to Contact TrAC for Patient Transfers

Call 24/7

Phone: 888-334-4111

Select one of the options below. Service is available 24 hours a day, seven days a week. 

Phone Menu Options:

• Option 1: UMass Memorial Medical Center internal use only for Emergency Response Team Activations
• Option 2: Patient Transfers
  • ED to ED
  • Inpatient to Inpatient
  • ED to Inpatient
  • Procedural transfers such as: ERCP, Cardiac Catheterization, IR procedures, surgical procedures
• Option 3: Toxicology Consults
• Option 4: Specialty Service Consults (Discussion only-transfer not anticipated)
• Option 5: Physician Referral Services-for outpatient appointment referrals