Don’t Delay Care. We’re Booking Your Appointments — Today.

The Physician Concierge Services Department (PCS) is dedicated to serving providers and community practices with “white glove service” for all referrals into UMass Memorial Health. Our dedicated Referral Specialists are committed to upholding our ‘PCS Promise’:

• Scheduling all outpatient appointments, anywhere in the UMass Memorial Health system
• Offering expedited appointments
  • 24-hour guaranteed response for all urgent referrals
  • 48-hour guaranteed response for all non-urgent referrals
• Coordination with patients for scheduling, reminders and confirmation of their appointments
• Delivering appointment confirmations to providers – closing the information loop!

In addition, PCS can assist with:

• Identifying appropriate specialists for confirmation
• Obtaining medical records and lab results
• Facilitating physician-to-physician communication
• Is there a UMass Memorial specialist you’d like to meet? We can help.

Community physicians, we invite you to call Physician Concierge Services at 800-431-5151.

The office hours are Monday – Friday, 8 am – 8 pm. Email us at pcs@umassmemorial.org. 

Fax numbers available:

• 508-334-1486
• 508-334-8317
• 508-334-7616

Required Forms: 

• Physician referral intake form
• Bone density order form
• CT scheduling questions
• Low dose CT lung screening request form
• Mammogram scheduling questions
• Nuclear medicine scheduling questions

And please read our Managed Care Network Value Proposition, which includes contact information to our Physician Relations Managers. 

 

Meet the Team

Sarah Latorre	Mirion Reyes	Denise George
Lesley Riley	Megan O'Malley	Dee Martin
Kiki Sotor	Eric Goldstein	Lois Luczynski
Michelle Carrier	Sheena Paz	Karen Nichols
Wendy Spring	Jodi Knode	Eric Chang
Chanel Napoli