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Physician Concierge Services

Don’t Delay Care. We’re Booking Your Appointments — Today.

The Physician Concierge Services Department (PCS) is dedicated to serving providers and community practices with “white glove service” for all referrals into UMass Memorial Health. Our dedicated Referral Specialists are committed to upholding our ‘PCS Promise’:

  • Scheduling all outpatient appointments, anywhere in the UMass Memorial Health system
  • Offering expedited appointments
    • 24-hour guaranteed response for all urgent referrals
    • 48-hour guaranteed response for all non-urgent referrals
  • Coordination with patients for scheduling, reminders and confirmation of their appointments
  • Delivering appointment confirmations to providers – closing the information loop!

In addition, PCS can assist with:

  • Identifying appropriate specialists for confirmation
  • Obtaining medical records and lab results
  • Facilitating physician-to-physician communication
  • Is there a UMass Memorial specialist you’d like to meet? We can help.

Community physicians, we invite you to call Physician Concierge Services at 800-431-5151.

The office hours are Monday – Friday, 8 am – 8 pm. Email us at pcs@umassmemorial.org

Fax numbers available:

  • 508-334-1486
  • 508-334-8317
  • 508-334-7616

Required Forms: 

And please read our Managed Care Network Value Proposition, which includes contact information to our Physician Relations Managers. 
 

Meet the Team

Sarah Latorre
Sarah Latorre
 
Mirion Reyes
Mirion Reyes
 
Denise George
Denise George
 
Lesley Riley
Lesley Riley
 
Meghan O'Malley
Megan O'Malley
 
Dorothy (Dee) Martin
Dee Martin
 
Angelica (Kiki) Sotor
Kiki Sotor
 
Eric Goldstein
Eric Goldstein
 
Lois Luczynski
Lois Luczynski
 
​Michelle Carrier
Michelle Carrier
 
Sheena Paz
Sheena Paz
 
Karen Nichols
Karen Nichols
 
Wendy Spring
Wendy Spring
 
Jodi Knode
Jodi Knode
 
Eric Chang
Eric Chang
 
Chanel Napoli
Chanel Napoli