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Our Physician Pledge

Our UMass Memorial Medical Group physicians provide you quality patient-centered care by following the guidelines of our physician pledge:

  • I will treat my patients with courtesy and respect in every interaction.
  • I will demonstrate this commitment to my patients by:
    • Introducing myself and my team and describing our roles to them
    • Providing them with my business card
    • Demonstrating hand hygiene in front of them
    • Sitting at eye level when I explain things to them
    • Involving them (and their family if they choose) in discussions and decisions about their care and asking what is important to them
    • Using words that they can understand and the language that they prefer
    • Checking with them to ensure that their questions are answered
    • Keeping my personal conversations out of their earshot
    • Knocking and asking permission before I enter their room/space