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UMass Memorial Health | Page
Year-End Report
2025, A Year of Impact: Stories of Growth, Innovation and Exceptional Care
We’re proud to share UMass Memorial Health’s first year-end report, highlighting fiscal year 2025 (October 1, 2024 to September 30, 2025).
HealthAlliance-Clinton Hospital | Page
Quality and Safety at HealthAlliance-Clinton Hospital
Our Zero Harm Pledge
At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
Harrington | Page
Quality and Safety at Harrington Hospital
Our Zero Harm Pledge
At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
UMass Memorial Medical Center | Page
Quality and Safety at UMass Memorial Medical Center
Our Zero Harm Pledge
At UMass Memorial Medical Center, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
UMass Memorial Health | Page
Types of Measures
Types of Quality Measures Used at UMass Memorial
We use several quality measures across UMass Memorial, including:
UMass Memorial Health | Page
Quality Measures
What Are Quality Measures?
Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:
UMass Memorial Health | Page
Your Care Team
Meet Your Health Care Team at UMass Memorial
When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.
UMass Memorial Health | Page
What Patients Can Do
How to Get Involved in Your Care
Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.
UMass Memorial Health | Page
Patient-Centered Care
Patient-Centered Care in Central Massachusetts and Beyond: Our Mission
At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.