UMass Memorial Medical Center is continually prepared for surveys in compliance with the highest levels of quality care and patient safety standards as set by The Joint Commission, the Centers for Medicare and Medicaid Services (CMS), the Massachusetts Department of Health and many other regulatory, licensing and accrediting agencies.

The Medical Center has received numerous specialty accreditations, licenses and certifications from agencies including,

Healthcare for All

Healthcare for All is a consumer advocacy group dedicated to increasing transparency in healthcare, particularly as it related to costs and quality.

On the website, you will find a Report Card on consumer costs for health care that provides transparency and comparison of the top three health insurers in Massachusetts

This report card was developed by Health Care For All (HCFA) to assess the effectiveness of the online cost estimation tools of the three largest health insurers in Massachusetts.

The safety of our patients is a top priority for our physicians and staff. We are consistently evaluating and implementing processes and systems that assure that we deliver high-quality, safe care for our patients.

At UMass Memorial Medical Center, we view safe care as: 

At UMass Memorial Medical Center, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence.

We are pleased to present you with information in this section about what we offer:

Mission Statement

At UMass Memorial Medical Center, our dedicated Patient Experience team is committed to strengthening relationships for and between patients, families and staff in a manner that is respectfully, compassionate, engaging, and innovative.

We strive to keep our patient’s best interest at the center of every decision and every improvement we make. We want our improvements to be long lasting. Our daily commitment is to provide the best evidence-based care - the gold standards - for every patient, every time, every day in every situation.

UMass Memorial Medical Center and its staff are deeply committed to providing the safest and highest quality care to our patients across all settings, and at each experience. We believe that service excellence advances our mission to bring our patients the most compassionate care in a safe environment.

At UMass Memorial Medical Center, we define service excellence and quality care as:

Thank you for requesting an appointment at Tri-River Family Health Center. A team member will contact you within one business day.

Thank you for your interest in our orthopedic program. One of our UMass Memorial Health team members will contact you within 24 hours, excluding weekends and holidays. Our regular business hours are Monday to Friday, 8 am to 5 pm.

If you are interested in learning more about our services, please visit our website.

Your health is important to us. UMass Memorial Medical Center offers you and your loved ones an extensive Community Benefits Program to keep you healthy.