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| Becker's Hospital Review | Human Interest, In the Media, Innovations

How seasoned CEOs earned team buy-in for new initiatives

When introducing change or new initiatives at hospitals and health systems, initial pushback is common. Becker’s asked seven presidents and CEOs who have led their organizations for 10 or more years to share how their leadership has evolved and how they navigated internal resistance earlier in their tenures.

As we began to capture and implement caregiver ideas over time, we were able to reinforce our system-wide dedication to continuous improvement and show our employees that we took their input seriously.

Dr. Eric Dickson | President and CEO, UMass Memorial Health
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| Becker's Hospital Review | Human Interest, In the Media

After a decade — or 2 — at the helm, these CEOs have grown with their systems

A CEO’s first year often brings unexpected challenges and new priorities. For leaders who have held the role for more than a decade, continued growth means evolving leadership styles and skill sets in response to organizational change and increased complexity.

My leadership style will always be a work in progress, because I believe my team deserves a leader who is continually evolving and growing.

Dr. Eric Dickson | President and CEO, UMass Memorial Health
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| Telegram & Gazette | Human Interest, In the Media, Legislation, Patient Care

Opinion/Guest column: For UMass Memorial Health, Trump bill One Big Headache

The “One Big Beautiful Bill” recently signed into law has dealt a devastating blow to health care as we know it, especially here in Massachusetts, a state that has been dedicated to insuring as many people as possible and reducing racial health disparities.

I pledge my commitment to stand strong and work with our amazing “army of problem-solvers” to ensure we can conquer this new era together — potentially our biggest challenge yet — ensuring we are financially healthy enough to be here for decades to come.

Dr. Eric Dickson | President and CEO, UMass Memorial Health
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| Becker's Hospital Review | Human Interest, In the Media

80 health IT & revenue cycle up-and-comers | 2025

Up-and-comers in health IT and revenue cycle management are stepping into key leadership roles, driving innovation in organizational strategy, financial performance and care delivery.

[Angela Confoey] has achieved “Epic Gold Stars Level 10” for four consecutive years, thanks in part to patient-centered digital innovations like mobile payments, price estimates and self-service scheduling tools.

Becker's Hospital Review
Learn More about 80 health IT & revenue cycle up-and-comers | 2025
| Cancer Nursing Today | Awards/Recognition, Human Interest, In the Media

Meet Michelle Carpentier, MSN, RN, OCN, a Finalist for the 2025 CARE Award

Michelle Carpentier, MSN, RN, OCN, a finalist for the 2025 Cancer Nursing Today CARE Award, speaks about her background, her work as the director for Outpatient Oncology Infusion and Clinics at UMass Memorial Medical Center, and what it means to be named a finalist.

Learn More about Meet Michelle Carpentier, MSN, RN, OCN, a Finalist for the 2025 CARE Award
| Worcester Business Journal | Awards/Recognition, Human Interest, In the Media, Patient Care

U.S. News: UMass Memorial Medical Center is a top Mass. hospital, best in Worcester

Once again, UMass Memorial Medical Center in Worcester has been ranked one of the top five hospitals in Massachusetts by the U.S. News & World Report. UMMC was named fifth on the U.S.

Its recognition as high performing in 18 procedures and conditions, including areas like back surgery (spinal fusion), colon cancer surgery, and pacemaker implantation, demonstrates a broad commitment to excellent patient outcomes across a wide spectrum of care

Chelsey Wen | Senior Health Data Analyst at U.S. News
Learn More about U.S. News: UMass Memorial Medical Center is a top Mass. hospital, best in Worcester

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