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How seasoned CEOs earned team buy-in for new initiatives
As we began to capture and implement caregiver ideas over time, we were able to reinforce our system-wide dedication to continuous improvement and show our employees that we took their input seriously.
Dr. Eric Dickson | President and CEO, UMass Memorial Health

After a decade — or 2 — at the helm, these CEOs have grown with their systems
My leadership style will always be a work in progress, because I believe my team deserves a leader who is continually evolving and growing.
Dr. Eric Dickson | President and CEO, UMass Memorial Health
44 health system-owned health plans

Opinion/Guest column: For UMass Memorial Health, Trump bill One Big Headache
I pledge my commitment to stand strong and work with our amazing “army of problem-solvers” to ensure we can conquer this new era together — potentially our biggest challenge yet — ensuring we are financially healthy enough to be here for decades to come.
Dr. Eric Dickson | President and CEO, UMass Memorial Health
80 health IT & revenue cycle up-and-comers | 2025
Up-and-comers in health IT and revenue cycle management are stepping into key leadership roles, driving innovation in organizational strategy, financial performance and care delivery.
[Angela Confoey] has achieved “Epic Gold Stars Level 10” for four consecutive years, thanks in part to patient-centered digital innovations like mobile payments, price estimates and self-service scheduling tools.
Becker's Hospital Review

Meet Michelle Carpentier, MSN, RN, OCN, a Finalist for the 2025 CARE Award
Michelle Carpentier, MSN, RN, OCN, a finalist for the 2025 Cancer Nursing Today CARE Award, speaks about her background, her work as the director for Outpatient Oncology Infusion and Clinics at UMass Memorial Medical Center, and what it means to be named a finalist.
2025 best healthcare employers for women: Forbes
Forty hospitals and health systems were recognized on Forbes’ list of America’s Best Employers for Women 2025. The list, in its eighth year, includes 700 companies and was developed in partnership with market research firm Statista.

U.S. News: UMass Memorial Medical Center is a top Mass. hospital, best in Worcester
Once again, UMass Memorial Medical Center in Worcester has been ranked one of the top five hospitals in Massachusetts by the U.S. News & World Report. UMMC was named fifth on the U.S.
Its recognition as high performing in 18 procedures and conditions, including areas like back surgery (spinal fusion), colon cancer surgery, and pacemaker implantation, demonstrates a broad commitment to excellent patient outcomes across a wide spectrum of care
Chelsey Wen | Senior Health Data Analyst at U.S. News
Empathy by Design: Rethinking Patient Engagement for the Digital Age
The advent of EHRs promised better patient engagement and optimized workflows, but has efficiency overtaken empathy and patient-centered care?
148 hospital and health system CIOs to know | 2025
Chief information officers are harnessing cutting-edge technologies to enhance, streamline and elevate the delivery of healthcare. The IT leaders featured here are driving forward-thinking strategies that create meaningful improvements for both patients and providers.

UMass Memorial Health system promotes interim leader to president of two hospitals
Dr. Charles Cavagnaro has dropped his interim tag and assumed his presidential roles at two UMass Memorial Health hospitals.
Transforming health care through connected technologies
In the post-pandemic era, health care organizations are grappling with a complex set of challenges—from dwindling clinical staff and rising patient acuity to the economic strain of delivering more with significantly fewer resources.