The Center for Innovation and Transformational Change (CITC) at UMass Memorial Health

Founded in 2013, CITC began as a grassroots effort to harness frontline insights supporting operational excellence. Its work has evolved into a robust system that empowers staff, aligns organizational goals and transforms how work gets done. Whether you’re refining an existing approach or starting from scratch, we help you unlock the potential that already exists within your organization.

Our team partners with health care systems and organizations across various industries to develop improvement systems that...

Erika Wilkinson, a longtime, dedicated supporter of Marlborough Hospital, passed away at the age of 96 after a life of service to others. She left a generous bequest to the hospital that had cared for her family since 1953.  

Erika’s daughter, Heidi, who passed away in 2006, was born on January 4, 1955, and was the first baby born at Marlborough Hospital that year. Heidi went on to spend many years there as a candy striper and a volunteer; she was beloved by hospital staff. Erika’s late husband, Bob, also received care at Marlborough Hospital for multiple health issues during his 91 years.

In a...

In March 2019, Emily Foster’s life was turned upside down when she was diagnosed with a rare form of ovarian cancer.

Emily—who is a Global Brand Ambassador for her family’s company, Goslings Rum—was born and raised in Bermuda but splits her time between Bermuda, the United Kingdom, and Canada. She first underwent chemotherapy and surgery in the UK and then a smaller procedure in Canada. Emily’s health seemed to be under control for the time being.

Then the world shut down when the COVID-19 pandemic began.

“I started to experience intense gastrointestinal pain,” says Emily, “but it was difficult...