Pay Bill Online FAQ
Effortlessly manage your bills with myChart and Paperless Billing.
Pay your bills using myChart—whether or not you have a myChart account.
- Log-in to myChart and use the menu to navigate to Billing Summary
- Pay using the myChart Guest Portal
Beginning April 1, 2025, UMass Memorial Health will automatically enroll all patients in our paperless billing program unless they have previously opted out. Paperless billing makes it easier to manage your account online whenever you like, helps us reduce our use of paper and contributes to our efforts to support the environment.
Most departments are going cashless/checkless as of April 1, 2025. Payments can be made via myChart during PreCheck-In with credit or debit, or on the date of service with debit, credit, Apple Pay, or Google Pay. Our patients will experience these benefits:
- Increased Hygiene-Deters the spread of viruses and bacteria
- Smoother Service- Decreases the time at check-in/check-out
- Keeping costs down by streamlining our processes
- Elimination of payment errors and reduced risk of fraud
* Cash and checks will continue to be accepted at University and Memorial Cashier's Offices and in the Cosmetic Surgery Center. Additionally, we will continue to accept checks in the mail and at the following locations: UMass Memorial Hearing Improvement Center, Heart and Vascular Center, Orthopedics at Westborough, Hahnemann Registration, Tri River Family Health Center, and Psychiatry 100 Century Drive.
If you are unable to pay your balance in full, we offer flexible interest free payment agreements. With a myChart account, you can establish your payment agreement including the option to enroll in auto pay.
If you do not have a myChart account, call our customer service team at 800-225-8885. They can assist you with setting up a plan that best meets your needs.
If you establish a payment agreement, you are not eligible for a prompt pay discount.
If we have complete information on your health insurance coverage, we first send the bill for your care to your insurer. However, you may have received a bill from us for deductibles, copays and services not covered by your insurance. You can call your insurance company directly with questions about its coverage. The telephone number is usually on your insurance card.
Note: Your insurance company may send you an Explanation of Benefits. This document looks like a bill but actually explains what your insurance has paid for.
Learn more about the benefits myChart can offer you as a Umass Memorial Health patient.
Our customer service team is available to assist you with:
- Billing Inquiries
- Payment agreements
- Prompt Pay Discount Program
- myChart enrollment code
Call Customer Service at 800-225-8885. We are available to answer your questions Monday-Friday from 9 am - 4:30 pm.
If you have limited or no health insurance, or are on a fixed or limited income, we encourage you to speak with our financial counselors, who can provide information on state and federal programs available to help fund health care services.
For more information, call 508-334-9300 (Monday-Friday from 8 am to 4:30 pm).
To pay a bill dated before October 1, 2017, for UMass Memorial Medical Center, UMass Memorial Medical Group, or HealthAlliance-Clinton Hospital, use the links below:
HealthAlliance-Clinton Hospital
If you need assistance, email our Patient Billing Office.