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UMass Memorial Health is dedicated to providing every patient with the best care. Our We Ask Because We Care campaign is a way for our patients to tell us about themselves.

We ask you — and all our patients — questions about your race, ethnicity, language, sexual orientation, gender identity

UMass Memorial Health is proud to be the Founding Partner and the Exclusive Health Care Provider of the ​Worcester Red Sox. Together, we’ve teamed up to improve the health and well-being of our neighbors and patients, both little and big, in Central Massachusetts.

Our Wish

At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of attaining zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and

Nursing Quality Measures at UMass Memorial

Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at

Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

We keep your best interests at the center

How to Get Involved in Your Care

Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.

1. Speak up if you have questions or concerns.
2. Pay attention to the care