At UMass Memorial Health, we encourage you to take an active role in your own care and safety. Stay involved in care decisions and speak up if you have any concerns.
Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.
Speak up if you have questions or concerns.
Pay attention to the care you are receiving.
Educate yourself about your condition, treatment plan and any medical tests you are having. You are encouraged to access your medical record through our patient portal MyChart.
Know the medications you take and why you take them.
Participate in all decisions about your treatment.
Additional Information to Help Keep You Safe
It's common to feel overwhelmed in the hospital. There are new surroundings, an unfamiliar bed, medications, and surgery or treatments. You might feel confused when talking or have trouble recognizing family and visitors. If this happens, your family or friends can help support you.
We work with your loved ones to develop a plan that decreases your anxiety, including:
Calm and reassuring interactions with your loved ones
Clear, straightforward directions from our staff
Inviting family or loved ones to stay with you or be present during crucial conversations
Our goal is for your hospital stay to be as comfortable and smooth as possible. Talk to your nurse to discuss how we can make your stay more comfortable.
