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Nursing Quality Measures at UMass Memorial

Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at

Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

We keep your best interests at the center

How to Get Involved in Your Care

Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.

1. Speak up if you have questions or concerns.
2. Pay attention to the care

Meet Your Health Care Team at UMass Memorial

When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.

Physicians and Nurses

• Attending physicians are in charge of your care. Your physician or the

What Are Quality Measures?

Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:

• Provide insight into our progress
• Help us improve our performance
• Enable us to report data to regulatory and quality rating agencies, our patients and the

Types of Quality Measures Used at UMass Memorial

We use several quality measures across UMass Memorial, including:

• Process measures assess whether a specific, evidence-based patient safety activity or step was correctly performed, indicating the reliability of the health care system.
• Outcome measures r

UMass Memorial Health Affiliate Providers

UMass Memorial works closely with our affiliate providers to ensure patient-focused health care for all populations, throughout Central Massachusetts and beyond.  Our goal is to work together to provide a full array of primary, secondary and tertiary