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Quality and Safety Benchmarks

At UMass Memorial Medical Center, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence.

We are pleased to present you with information in this section about what we offer:

  • Third Party recognitions, awards and accomplishments
  • What you Can Do as Our Patient
  • Get to Know Your Patient Care Team
  • Excellent external resources for learning more about health care

Because we are committed to delivering the best possible clinical care to our patients, we benchmark and measure our performance against other hospitals across the country. We rigorously measure quality and patient safety in our drive to deliver exceptional patient outcomes.

UMass Memorial is taking major steps to build a system of care that ensures timely, accurate, safe and effective treatments. Our employees and our medical staff physicians strive to create a high-reliability culture that fosters and supports patient safety and service excellence as a core value.