Patient Rights and Responsibilities at Milford Regional

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UMass Memorial Health strives to provide a welcoming and inclusive environment for all our patients, visitors and caregivers. We do not discriminate against any individual on the basis of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability.

We are committed to:

• Respecting the spectrum of human diversity in providing culturally responsive and respectful care
• Reducing health care disparities and inequalities
• Providing warm, supportive and personalized care that recognizes each patient as an individual

Delivering the best care and possible outcomes for all patients.

We respect your rights as a patient and recognize your individual health care needs. We want to be your partner in making decisions regarding your medical care. Therefore, our responsibility is to provide you with considerate and respectful care, ensure that you are fully informed about your condition and treatment, and maintain your privacy and confidentiality. You can help us in this partnership by asking for clarification of things you do not understand, reporting any changes in your health and making informed decisions.  

If you have a concern, compliment, or would like to share other feedback regarding your experience, please contact:

UMass Memorial Health - Milford Regional Medical Center
Patient Relations/Service Excellence Coordinator
14 Prospect Street
Milford, MA 01757
Tel: 508-422-2648

Patient Rights  

As a patient of UMass Memorial Health – Milford Regional, you have the right:

1. To obtain, upon request, the name and specialty of the physician or others responsible for your care or coordination of care.
2. To freedom of selection of a physician and facility except for emergency medical treatment, provided that the physician is able to accommodate the patient.
3. To participate in the development and implementation of the plan of care.
4. To the confidentiality of all records and communication as provided by law.
5. To have visitors of your choosing (or a support person where appropriate) in accordance with hospital policies. Visitation rights cannot be restricted, limited, or denied on the basis of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability. Patients have the right to withdraw consent to see a visitor at any time.
6. To have all reasonable requests responded to promptly and adequately within the capabilities of this facility.
7. Upon request, obtain an explanation as to the relationship, if any, of this facility to any other health care facility or educational institution as it relates to your care or treatment.
8. Upon request, to receive any information which this facility has available relative to financial assistance and free care as well as any rules that apply to your conduct as a patient at this facility.
9. To receive information about your responsibilities while receiving care, treatment, and services.
10. Upon request, to inspect, request an amendment to, or receive a copy of your medical records for a fee determined by the current rate of copying expenses.
11. To receive a copy of your medical records, free of charge, if you show that your request is to support a claim or appeal under any provisions of the Social Security Act or federal or state financial needs-based benefit program.
12. To refuse to be examined, observed, or treated by students or any other staff member without jeopardizing access to physiological, psychological, or other medical care and attention.
13. To refuse to serve as a research subject and to refuse any care or examination when the primary purpose is educational or informational rather than therapeutic.
14. To be notified in advance of providing or discontinuing care whenever possible.
15. To privacy and personal dignity during medical treatment or care within the capacity of the facility.
16. To have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences, sexual orientation, gender identity, or gender expression respected.
17. To request pastoral and other spiritual services.
18. To lifesaving treatment in an emergency without discrimination because of the source of payment or delay due to discussions of the source of payment.
19. If refused treatment because of lack of a source of payment, to a prompt and safe transfer to a facility that agrees to receive and provide treatment.
20. If you are a rape victim of childbearing age who may become pregnant, to receive medically and factually accurate written information prepared by the Massachusetts Commissioner of Public Health about emergency contraception, to be promptly offered emergency contraception, and to be provided with emergency contraception, upon request.
21. To informed consent to the extent provided by law, including the right to accept or refuse medical treatment, including foregoing or withdrawing life-sustaining treatment or withholding resuscitative services.
22. If you have breast cancer, complete information regarding alternative treatments which are medically viable. If you are having a breast implant, you have the right to know the disadvantages and risks associated with breast implantation, and your physician should discuss this with you at least 10 days before the planned surgery, except in an emergency.
23. To be free from seclusion or restraint of any form, imposed as a means of coercion, discipline, convenience, or retaliation. Restraint or seclusion may only be imposed to ensure the immediate physical safety of a patient, a staff member, or others and must be discontinued at the earliest possible time.
24. To appropriate assessment and management of pain.
25. To have a family member or other representative of your choice and your own physician notified of your admission to the hospital and to designate a Caregiver to participate in your discharge process.
26. To formulate advance directives and revise those directives at any time. In Massachusetts, the tool for implementing your advance directives is a Health Care Proxy.
27. To receive care in a safe setting free from all forms of abuse and harassment.
28. To interpreter services upon request.
29. To be informed about the outcomes of care and treatment that was provided, including unanticipated outcomes.
30. To receive, upon request, an itemized bill reflecting charges from the physician and/or the facility including laboratory charges, pharmaceutical charges, and third-party credits and charges, and to have a copy of said itemized bill or statement sent to your attending physician.
31. If you are asked to remove your clothing and change into hospital attire to enable a medical screening examination (if appropriate) or in the event hospital staff conducts a search for safety reasons, you have the right to refuse unless there is compelling clinical information indicating an imminent risk of harm to you or others and all other reasonable alternatives have been exhausted.
32. If this facility provides maternity services and you are a maternity patient, receive statistical information regarding certain aspects of previous deliveries at this hospital.