Welcome to UMass Memorial Medical Center

Having loved ones at the bedside to offer support and be a partner in the healing process is a top priority. Due to the COVID-19 visiting restrictions, we ask that all patients and visitors follow our policies to minimize the number of people on the hospital campus at any one time, to reduce the number of people any one individual is exposed to throughout the day, and to help promote physical and social distancing.

Visiting Hours for the limited exceptions outlined below only:

10 am – 8 pm (7 days a week)

Per the Department of Public Health Document issued on June 6, 2020, essential visitors are defined as:

Support persons for the patient including birth partners, parents of patients who are under the age of 18 years old, attorneys of patients, and companions for patients with intellectual and/or physical disabilities. Support persons must be screened prior to entry.

All other visitors must follow the visitor restrictions, screening requirements, and expectations below.

Virtual Communication Options

Given the very difficult nature of the current visitor restrictions, we have virtual communication options available to support you in staying connected. We encourage patients and their loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team.

All inpatients

View our helpful guide on how to connect virtually.

The Companionship Wellness Program:

This program will begin at the DCU Center Field Hospital and ultimately expand to other units within the UMass Memorial Medical Center. In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.

Telehealth Video Visits:

Patients and their loved ones can use these instructions to place a video call using the Caregility app our UMass Memorial iPads.

For more information, please refer to our guides:

View more information.

Visitor Restrictions to Specific Areas as of 6-18-2021

Adult Inpatient

COVID-19 positive patients, patients with a pending COVID-19 test, or patients under investigation/surveillance for COVID-19

No visitors allowed at this time.

End-of-life patients who are COVID-19 positive

Two visitors for a single 30 minutes visit allowed while following specific safety protocols.

All other end-of-life patients

Two visitors at a time at the bedside, with a maximum of 8 visitors total per day.

All other patients

Two visitors per day will be allowed during visiting hours, with one visitor permitted to visit at a time. Please be sure to check out with the unit secretary on the unit when departing.

Additional Information

  • Visitors under the age of 18 not allowed.
  • Patients with disabilities will be allowed one designated support person. Patients with disabilities include patients with cognitive disabilities, significant mobility limitations, communication barriers, sensory issues or behavioral concerns.  Examples include autism spectrum disorder, genetic disorders, dementia, quadriplegia, visual impairment and deafness.
  • Visitors must be approved by the patient prior to the visit.
  • Providers may not write an order that overrides this policy.

* Exceptions will be made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.  These could include clergy for an end-of-life visit or an attorney for emergency legal documents.

Ambulatory (Outpatient) Areas

All ambulatory clinic appointments will be permitted 1 visitor or companion per patient. All visitors must be screened and follow visitor requirements while visiting.

Emergency Department, Adult

One visitor is permitted at a time, with exceptions made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.

Emergency Department, Pediatrics

Waiting room

One parent/guardian with the patient

Once patient is placed in a room

Two parents/guardians may be present

Pediatric patients who are positive for COVID-19

Parents/guardians may remain in the room. The room will be placed on PUI (persons under investigation).

Additional Information

Visitors under the age of 18, including siblings, are not allowed.

A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.

Maternity Center

Effective May 3, 2021:

  • Laboring Patients: The patient presenting for delivery, or concern for delivery, may have two support persons throughout the labor and delivery.
  • Antepartum Patients: In addition to the designated support person the patient may have a single visitor at a time. Visitors can be present during usual visiting hours. Visitors can rotate to a maximum of 8 visitors per day (designated support person is not included).
  • Postpartum Patients: After delivery, 1 designated support person can stay with the patient throughout the hospitalization. One additional visitor can be present during usual visiting hours. These visitors can rotate to a maximum of 8 visitors per hospitalization (designated support person is not included).


Pediatric Inpatient, Pediatric ICU (PICU)

Patient in room

Two parents/guardians may be present.

Additional Information

  • All exceptions must be cleared by the manager or supervisor.
  • Visitors under the age of 18, including siblings, are not allowed.
  • A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.
  • Maximum of one person at the patient’s bedside.

Neonatal ICU (NICU)

Because premature babies can get infections very easily, the following guidelines will remain in place:

  1. Parents or baby banded individuals can continue to be with their babies at any time for as long as they like.
  2. Grandparents or 2 identified support persons of their choice may also spend time with the baby with the following conditions in place.
    1. Only 2 support persons will be identified and allowed to visit for the baby’s entire stay.
    2. The 2 identified support persons will be banded with orange bands that they must wear for the baby’s entire NICU stay.
    3. Support persons may only visit with a baby banded parent/guardian.
    4. No more than 2 people can be in the NICU with the baby at any one time.
  3. Parents and support persons will continue to be screened for exposure to communicable disease upon arrival to the NICU.
  4. Information about the baby will only be given to the parents or baby banded persons.
  5. Parents will continue to be asked for the baby’s medical record number as a form of identification before any information is given about the baby over the phone.
  6. Due to the # of people in the NICU at nursing change of shift (7AM & 7PM), support persons may be asked to leave the care area during nursing shift to shift report.
  7. No one under the age of 18 yrs (unless it is the parent that is < 18 yrs of age) may visit the NICU.


Limited inpatient visitors will be allowed to visit.

Surgical Areas

No visitors, with limited exceptions

Screening Requirements (Check-In and Check-Out)

All visitors must:

  • Show ID on arrival at the screening station and be checked to see if they are an approved visitor.
  • Answer all symptom screening questions.
    • If the visitor has traveled to a high-risk state per the Massachusetts COVID-19 Travel Order they will be asked to sign an attestation form that states they have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
    • If the visitor has been exposed to a known COVID individual, they will have to have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.

After the screening has been completed and the visitor has passed the screening process, they will be given a visitor sticker and will be logged in for the visit. The visitor will receive a postcard listing the visitor's expectations. Once the visit is complete, visitors must check-out with the unit secretary.

Visitor Expectations

  • All visitors must wear a mask at all times while in the hospital. Visitors who do not arrive with a mask will be given one at the entrance.
  • All visitors must wash or sanitize their hands upon entering the hospital and every time they enter a patient’s room.
  • If individuals are not visiting, they must wait outside the hospital or in their car.
  • Visitors must remain in the patient’s room for the entire visit. Waiting rooms are closed.
  • Visitors may not eat or drink while in the patient’s room.

Updating Visitor Lists

On admission, the patient or health care proxy will be given a form to fill out to name one designated visitor for the patient. This designated visitor must remain the same visitor for the duration of the patient's hospital.