Welcome to UMass Memorial Medical Center
Having loved ones at the bedside to offer support and be a partner in the healing process is a top priority. Due to the COVID-19 visiting restrictions, we ask that all patients and visitors follow our policies to minimize the number of people on the hospital campus at any one time, to reduce the number of people any one individual is exposed to throughout the day, and to help promote physical and social distancing.
Visiting Hours for the limited exceptions outlined below only:
10 am – 8 pm (7 days a week)
Per the Department of Public Health Document issued on June 6, 2020, essential visitors are defined as:
Support persons for the patient including birth partners, parents of patients who are under the age of 18 years old, attorneys of patients, and companions for patients with intellectual and/or physical disabilities. Support persons must be screened prior to entry.
All other visitors must follow the visitor restrictions, screening requirements, and expectations below.
Virtual Communication Options
Given the very difficult nature of the current visitor restrictions, we have virtual communication options available to support you in staying connected. We encourage patients and their loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team.
View our helpful guide on how to connect virtually.
The Companionship Wellness Program:
This program will begin at the DCU Center Field Hospital and ultimately expand to other units within the UMass Memorial Medical Center. In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.
Telehealth Video Visits:
Visitor Restrictions to Specific Areas as of 9-27-2021
COVID-19 positive patients, patients with a pending COVID-19 test, or patients under investigation/surveillance for COVID-19
No visitors allowed at this time.
End-of-life patients who are COVID-19 positive
Two visitors for a single 30 minutes visit allowed while following specific safety protocols.
All other end-of-life patients
Two visitors at a time at the bedside, with a maximum of 8 visitors total per day.
All other patients
Two designated visitors per hospitalization may be identified to visit the patient. These 2 designated visitors may not change during the patient’s hospital stay and they may visit daily. Visitors are permitted during visiting hours, with one visitor permitted to visit at a time. Please be sure to check out with the unit secretary on the unit when departing.
- Visitors under the age of 18 not allowed.
- Patients with disabilities will be allowed one designated support person. Patients with disabilities include patients with cognitive disabilities, significant mobility limitations, communication barriers, sensory issues or behavioral concerns. Examples include autism spectrum disorder, genetic disorders, dementia, quadriplegia, visual impairment and deafness.
- Visitors must be approved by the patient prior to the visit.
- Providers may not write an order that overrides this policy.
* Exceptions will be made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor. These could include clergy for an end-of-life visit or an attorney for emergency legal documents.
Ambulatory (Outpatient) Areas
All ambulatory clinic appointments will be permitted 1 visitor or companion per patient. All visitors must be screened and follow visitor requirements while visiting.
Emergency Department, Adult
One visitor is permitted at a time for non-COVID-19, non-PUI and non-Surveillance patients, with exceptions made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.
Emergency Department, Pediatrics
One parent/guardian with the patient
Once patient is placed in a room
Two parents/guardians may be present
Pediatric patients who are positive for COVID-19
Parents/guardians may remain in the room. The room will be placed on PUI (persons under investigation).
Visitors under the age of 18, including siblings, are not allowed.
A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.
For Laboring patients:
The patients presenting for delivery, or concern for delivery, may have two designated support persons and a doula.
For Antepartum Patients:
The patient may have a single visitor at a time in addition to their support person. Visitors can be present during usual visiting hours. Visitors can rotate to a maximum of two visitors per hospitalization. The support person may stay 24/7. All visitors need to screen negative for all questions on Department of Public Health Screening Form (DPH), hand sanitize and wear a mask.
For Postpartum Patients:
After delivery, one designated support person can stay with the patient throughout the hospitalization. One additional person can be present during usual visiting hours. These visitors can rotate to a maximum of two visitors per hospitalization.
Pediatric Inpatient, Pediatric ICU (PICU)
Patient in room
Two parents/guardians/designated responsible adults are permitted to be listed as the designated ‘visitors’ during the patient’s hospital stay. These two designated individuals may not change throughout the patients stay and they may visit every day.
- All exceptions must be cleared by the manager or supervisor.
- Visitors under the age of 18, including siblings, are not allowed.
- A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.
- Maximum of one person at the patient’s bedside.
Neonatal ICU (NICU)
General guidelines for parent/significant other visits:
- Only TWO parents or designated significant others will be supplied hospital "baby bands" and be allowed to visit during the infant’s admission.
- The two baby banded visitors will have unrestricted access to their baby(ies).
- Baby bands are not to be given to any other person other than the two people that were initially banded at the baby's birth.
- Baby banded visitors will continue to be carefully screened for COVID exposure upon arrival to the hospital.
- Baby banded visitors will be asked to change from cloth mask to surgical mask before entering the care area.
- Baby banded visitors must KEEP THEIR MASKS ON AT ALL TIMES while visiting their baby(ies).
- If baby is not in a private room, we ask that you keep the curtains closed around you and your baby during your visit.
- For extended visits, we recommend bringing lunch/snacks/drinks, which can be enjoyed in the family waiting area just inside the main NICU doors.
- No one under the age of 18 yrs. (with the exception of parents < 18 yrs. of age) may visit the NICU.
- Overnight rooms are available for extremely critically ill babies, babies going for an early surgical procedure the next day or breastfeeding babies going home within a couple of days.
- Rooms must be requested daily at the NICU front desk, as the needs of all our families change daily.
- If there are not enough rooms to meet all requests, they will be assigned by the charge nurse or manager based on each individual family's situation at the time.
- Any exceptions to these visiting guidelines, must be approved by a manager or supervisor.
If the baby has been exposed but tests negative for COVID while quarantining:
- Baby banded visitors must also wear protective gear (gown and gloves) during your visit.
If your baby tests positive for COVID-19 or has symptoms of COVID-19:
- The baby will be placed in an isolation room with special air flow and baby banded visitors will be required to wear additional protective gear (gown and gloves) during the visit.
If you/the parent have been exposed or test positive for COVID-19:
- You will not be allowed to visit until you have completed your isolation or quarantine period per CDC guidelines: cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html (Updated 9/18/21)
Limited inpatient visitors will be allowed to visit.
No visitors, with limited exceptions
Screening Requirements (Check-In and Check-Out)
All visitors must:
- Show ID on arrival at the screening station and be checked to see if they are an approved visitor.
- Answer all symptom screening questions.
- If the visitor has traveled to a high-risk state per the Massachusetts COVID-19 Travel Order they will be asked to sign an attestation form that states they have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
- If the visitor has been exposed to a known COVID individual, they will have to have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
After the screening has been completed and the visitor has passed the screening process, they will be given a visitor sticker and will be logged in for the visit. The visitor will receive a postcard listing the visitor's expectations. Once the visit is complete, visitors must check-out with the unit secretary.
- All visitors must wear a mask at all times while in the hospital. Visitors who do not arrive with a mask will be given one at the entrance.
- All visitors must wash or sanitize their hands upon entering the hospital and every time they enter a patient’s room.
- If individuals are not visiting, they must wait outside the hospital or in their car.
- Visitors must remain in the patient’s room for the entire visit. Waiting rooms are closed.
- Visitors may not eat or drink while in the patient’s room.
Updating Visitor Lists
On admission, the patient or health care proxy will be given a form to fill out to name one designated visitor for the patient. This designated visitor must remain the same visitor for the duration of the patient's hospital.