Visitation

Welcome to UMass Memorial Medical Center

Having loved ones at the bedside to offer support and be a partner in the healing process is a top priority. Due to the COVID-19 visiting restrictions, we ask that all patients and visitors follow our policies to minimize the number of people on the hospital campus at any one time, to reduce the number of people any one individual is exposed to throughout the day, and to help promote physical and social distancing.

Visiting Hours for the limited exceptions outlined below only:

10 am – 8 pm (7 days a week)

Per the Department of Public Health Document issued on June 6, 2020, essential visitors are defined as:

Support persons for the patient including birth partners, parents of patients who are under the age of 18 years old, attorneys of patients, and companions for patients with intellectual and/or physical disabilities. Support persons must be screened prior to entry.

All other visitors must follow the visitor restrictions, screening requirements, and expectations below.

Virtual Communication Options

View tips for virtually connecting with loved ones.

Spanish Version

Given the very difficult nature of the current visitor restrictions, we have virtual communication options available to support you in staying connected. We encourage patients and their loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team.

All inpatients

View our helpful guide on how to connect virtually.

Spanish Version

The Companionship Wellness Program:

In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.

Telehealth Video Visits:

Patients and their loved ones can use these instructions to place a video call using the Caregility app our UMass Memorial iPads.

For more information, please refer to our guides:

Visitor Restrictions to Specific Areas as of 3-30-2022

Adult Inpatient

Patients who are Non-COVID-19:

  1. One visitor will be allowed at a time.
  2. End of life patients will be allowed two visitors at a time.
  3. Visitors under the age of 18 may be permitted to visit under specific circumstances. Visitors under the age of 18, if permitted, must be accompanied by an adult. Visitors under the age of 14, when the patient is currently in the ICU, requires prior approval from the Nurse Manager.

Patients who are COVID-19 positive:

  1. No visitors are allowed for patients that are COVID-19 positive.
  2. End-of-life COVID-19 positive patients may have 2 visitors for 30 minutes for a one-time visit.  Visitors and staff must follow the end-of-life procedure and exception process.
  3. COVID-19 positive patients may have a designated support person but will be restricted to the patient’s room.  Food trays will be delivered to the room along with care items.

Exception Process: Exceptions will be made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor. Exceptions can be granted for family meetings pertaining to goals of care discussions and end-of-life patients.

Ambulatory (Outpatient) Areas

All ambulatory clinic appointments will be permitted 1 visitor or companion per patient. All visitors must be screened and follow visitor requirements while visiting.

Emergency Department

Patients who are Non-COVID-19:

  1. One visitor per visit for adult patients.
  2. One designated support person is allowed for patients that are non-COVID-19.
  3. End-of-life patients may be allowed two visitors.
  4. Only one parent/guardian is allowed with a pediatric patient while in the waiting room. Once the patient is placed in a room, one parent/guardian may be present to visit. A designated responsible adult, over the age of 18, may be identified to remain with the patient when a parent or a guardian is unable to stay or needs a support person. Parents of patients under the age of 18 who screen positive may remain with the patient and the room will be placed on precautions.

Patients who are COVID-19 positive:

  1. No visitors for patients that are COVID-19 positive.
  2. End-of-life COVID-19 positive patients may have 2 visitors for 30 minutes for a one-time visit.  Visitors and staff must follow the end-of-life procedure.
  3. COVID-19 positive patients may have a designated support person but will be restricted to the patient’s room.

Maternity Center

For Laboring patients:

The patient presenting for delivery, or concern for delivery, may have one designated support person and a doula where applicable can stay with the patient throughout labor and delivery, and one additional visitor is allowed to visit at a time. 

For Antepartum Patients:

One designated support person can stay with the patient throughout the antepartum stay, and one additional visitor is allowed to visit at a time. The support person may stay 24/7.

All visitors need to screen negative for all questions on Department of Public Health Screening Form (DPH), hand sanitize and wear a mask.

For Postpartum Patients:

After delivery, one designated support person can stay with the patient throughout the hospitalization and one additional visitor is allowed to visit at a time. Visitors under the age of 18 may visit when accompanied by an adult.  The parents of the re-admitted newborns (“boarders”) must stay in the hospital for the duration of the newborn’s admission. 

 

Pediatric Inpatient, Pediatric ICU (PICU)

  1. Pediatrics: both parents are allowed or one support person with one parent if only one parent is visiting. 
  2. A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or guardian is unable to stay or there is need of a support person and must be approved by the manager or supervisor.
  3. When the parents/guardians are not visiting, only 1 visitor is permitted to visit with the patient at a time. Visitors must be screened daily.
  4. Visitors under the age of 18 are allowed to visit when accompanied by an adult.
  5. If a pediatric patient is considered a person under investigation (PUI) or is COVID-19 positive the parent/guardian is restricted to the patient room. It is recommended that there is only one parent/guardian at the bedside for patients under investigation or COVID-19 positive. Food trays will be delivered directly to the room along with care items.

Neonatal ICU (NICU)

General guidelines for parent/significant other visits:

  1. Both banded parents/guardians can visit either separate or together in the NICU.   There is a limit of two visitors with a parent/guardian at the bedside at any given time.   
    1. Baby bands are not to be given to any other person other than the two people that were initially banded at the baby's birth.
    2. Baby banded visitors will continue to be carefully screened for COVID exposure upon arrival to the hospital.
    3. Baby banded visitors will be asked to change from cloth mask to surgical mask before entering the care area.
    4. Baby banded visitors must KEEP THEIR MASKS ON AT ALL TIMES while visiting their baby(ies).
    5. If baby is not in a private room, we ask that you keep the curtains closed around you and your baby during your visit.
    6. For extended visits, we recommend bringing lunch/snacks/drinks, which can be enjoyed in the family waiting area just inside the main NICU doors.
  2. Visitors under the age of 18 are allowed to visit when accompanied by an adult.
  3. Seasonal restrictions may include:
    1. Sibling visitation may be limited to no one under age 16 allowed in the NICU with the exception of multiples (ie. One twin is discharged, this infant will be allowed into NICU to visit with inpatient counterpart).
    2. Only grandparents and two other identified support people may visit for the duration of the patient's hospital stay or until seasonal restrictions are lifted.
  4. Overnight rooms are available for extremely critically ill babies, babies going for an early surgical procedure the next day or breastfeeding babies going home within a couple of days.
    1. Rooms must be requested daily at the NICU front desk, as the needs of all our families change daily.
    2. If there are not enough rooms to meet all requests, they will be assigned by the charge nurse or manager based on each individual family's situation at the time.
  5. Any exceptions to these visiting guidelines must be approved by a manager or supervisor.

If the baby has been exposed but tests negative for COVID while quarantining:

  1. Baby banded visitors must also wear protective gear (gown and gloves) during your visit.

If your baby tests positive for COVID-19 or has symptoms of COVID-19:

  1. The baby will be placed in an isolation room with special airflow and baby-banded visitors will be required to wear additional protective gear (gown and gloves) during the visit.

 

Psychiatry

Limited inpatient visitors will be allowed.

Surgical Areas

  1. Pediatrics: Pediatric patients will be reunited with their parent(s) or support person(s) as soon as they are awake in the PACU.
  2. Discharge home/same day surgery: No visitation in PACU, once recovered patients will return to the discharge area where they will be reunited with family members. If the adult staying with the patient for the next 24 hours is not present, they must be available for review of discharge instructions by phone prior to picking up the patient.
  3. Admission to the hospital: If the patient has a bed assigned, family members will be directed to that unit to await the patient’s arrival. If a bed is not available, one visitor is allowed for boarder patients that remain over 24 hours in the PACU.
  4. Inpatients having surgery: There is often a delay from when the surgeon speaks with family and the time the patient returns to the room. The patient will be brought back to the room when they have recovered from anesthesia. Visitors may wait in the room.
  5. Overnight stay in PACU: If beds are not available, overnight stay in the PACU can occur. Every effort will be made to find a room. One visitor is allowed for boarder patients that are over 24-hour PACU stay.
  6. Unusual circumstances may change the visitation procedure. The PACU RN will update family members on the patient’s condition if the PACU cannot allow visitors.

Screening Requirements (Check-In and Check-Out)

All visitors must:

  • Show ID on arrival at the screening station and be checked to see if they are an approved visitor.
  • Answer all symptom screening questions.
    • If the visitor has traveled to a high-risk state per the Massachusetts COVID-19 Travel Order they will be asked to sign an attestation form that states they have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
    • If the visitor has been exposed to a known COVID individual, they will have to have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.

After the screening has been completed and the visitor has passed the screening process, they will be given a visitor sticker and will be logged in for the visit. The visitor will receive a postcard listing the visitor's expectations. Once the visit is complete, visitors must check out with the unit secretary.

Visitor Expectations

  • All visitors must wear a mask at all times while in the hospital. Visitors who do not arrive with a mask will be given one at the entrance.
  • All visitors must wash or sanitize their hands upon entering the hospital and every time they enter a patient’s room.
  • Visitors must remain in the patient’s room for the entire visit. Waiting rooms are closed.  
    • Visitors can only enter a waiting room if they are asked to leave the patient's room while care is being completed.
  • Visitors may not eat or drink while in the patient’s room. 
  • Visitors must socially distance (6 feet apart) inpatient rooms and waiting rooms.