Welcome to UMass Memorial Medical Center

Having loved ones at the bedside to offer support and be a partner in the healing process is a top priority. Due to the COVID-19 visiting restrictions, we ask that all patients and visitors follow our policies to minimize the number of people on the hospital campus at any one time, to reduce the number of people any one individual is exposed to throughout the day, and to help promote physical and social distancing.

Visiting Hours for the limited exceptions outlined below only:

12 – 8 pm (7 days a week)

Per the Department of Public Health Document issued on June 6, 2020, essential visitors are defined as:

Support persons for the patient including birth partners, parents of patients who are under the age of 18 years old, attorneys of patients, and companions for patients with intellectual and/or physical disabilities. Support persons must be screened prior to entry.

All other visitors must follow the visitor restrictions, screening requirements, and expectations below.

Virtual Communication Options

Given the very difficult nature of the current visitor restrictions, we have virtual communication options available to support you in staying connected. We encourage patients and their loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team.

All inpatients

View our helpful guide on how to connect virtually.

The Companionship Wellness Program:

This program will begin at the DCU Center Field Hospital and ultimately expand to other units within the UMass Memorial Medical Center. In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.

Telehealth Video Visits:

Patients and their loved ones can use these instructions to place a video call using the Caregility app our UMass Memorial iPads.

For more information, please refer to our guides:

View more information.

Visitor Restrictions to Specific Areas as of 2-22-2021

Adult Inpatient

COVID-19 positive patients, patients with a pending COVID-19 test, or patients under investigation/surveillance for COVID-19

No visitors allowed at this time.

End-of-life patients who are COVID-19 positive

Two visitors for a single 30 minutes visit allowed while following specific safety protocols.

All other end-of-life patients

Two visitors at a time at the bedside, with a maximum of 8 visitors total per day.

All other patients

One visitor per day will be allowed during visiting hours.

Additional Information

  • Visitors under the age of 18 not allowed.
  • Patients with disabilities will be allowed one designated support person. Patients with disabilities include patients with cognitive disabilities, significant mobility limitations, communication barriers, sensory issues or behavioral concerns.  Examples include autism spectrum disorder, genetic disorders, dementia, quadriplegia, visual impairment and deafness.
  • Visitors must be approved by the patient prior to the visit.
  • Providers may not write an order that overrides this policy.

* Exceptions will be made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.  These could include clergy for an end-of-life visit or an attorney for emergency legal documents.

Ambulatory (Outpatient) Areas

No visitors, with limited exceptions

Emergency Department, Adult

One visitor, with exceptions made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.

Emergency Department, Pediatrics

Waiting room

One parent/guardian with the patient

Once patient is placed in a room

Two parents/guardians may be present

Pediatric patients who are positive for COVID-19

Parents/guardians may remain in the room. The room will be placed on PUI (persons under investigation).

Additional Information

Visitors under the age of 18, including siblings, are not allowed.

Maternity Center

All patients presenting for admission to labor and delivery

One asymptomatic (without symptoms) support person and one asymptomatic visitor age 18 or older are allowed.

Pediatric Inpatient, Pediatric ICU (PICU)

Patient in room

One parent/guardian may be present.

Additional Information

  • All exceptions must be cleared by the manager or supervisor.
  • Visitors under the age of 18, including siblings, are not allowed.
  • A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.
  • Maximum of one person at the patient’s bedside.

Neonatal ICU (NICU)

If the baby has not been exposed or has been exposed but tests negative for COVID:

  1. Only banded individuals/parents will be allowed access to the babies in the NICU. 
  1. Parents or banded significant others will be carefully screened at our front desk for COVID exposure risk and symptoms at every visit
  1. Both banded individuals/parents can visit their baby(ies) once per day.
  1. There is no time limit on the visit but once the parent leaves, they may not return until the next day
  2. Parents can visit together or at different times but again, once a parent leaves the NICU they may not return until the next day
  3. If parent is planning an extended visit, we recommend packing a lunch which can be eaten in the waiting area just inside the main NICU doors.
  1. Overnight rooms are available for extremely critically ill babies, babies going for an early surgical procedure the next day or breastfeeding babies going home within a couple of days. 
  1. Rooms must be signed up for daily at the secretaries’ desk as the needs of all our families change daily
  2. If there are not enough rooms for the requests, they will be granted by the charge nurse or manager based on each individual family’s situation at the time. 
  3. Only 2 of the rooms have showers but all have bathrooms.
  1. Parents will be asked to change from their cloth masks to a surgical mask before going in to see their baby. Parents must KEEP THEIR MASKS ON at all times and should wash their hands frequently
  1. If your baby is not in a private room, we ask that you close the curtains around yourselves while visiting.
  1. If your baby has been exposed and is being quarantined but is testing negative, you may visit but must wear extra protective wear during your visit (gown & gloves)

If your baby tests positive for COVID or has symptoms of COVID:

  • The baby will be placed in an isolation room with special air flow and you will not be allowed to visit until it is thought to be safe for you and the baby and it is cleared by our infection control team.
  • You can still bring breastmilk to the hospital for your baby and a staff member will pick it up at the hospital entrance.

If you have been exposed or test positive for COVID:

  • You will not be allowed to visit until you have completed your quarantine period and are symptom free for over 24 hours.

Going home with your baby:

  • Regardless of whether your baby is being quarantined in the NICU or not, if they test negative and are healthy, strong and ready to go home, your baby can be discharged from the NICU to home.


Limited inpatient visitors will be allowed to visit.

Surgical Areas

No visitors, with limited exceptions

Screening Requirements (Check-In and Check-Out)

All visitors must:

  • Show ID on arrival at the screening station and be checked to see if they are an approved visitor.
  • Answer all symptom screening questions.
    • If the visitor has traveled to a high-risk state per the Massachusetts COVID-19 Travel Order they will be asked to sign an attestation form that states they have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
    • If the visitor has been exposed to a known COVID individual, they will have to have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.

After the screening has been completed and the visitor has passed the screening process, they will be given a visitor sticker and will be logged in for the visit. The visitor will receive a postcard listing the visitor's expectations. Once the visit is complete, visitors must check-out with the unit secretary.

Visitor Expectations

  • All visitors must wear a mask at all times while in the hospital. Visitors who do not arrive with a mask will be given one at the entrance.
  • All visitors must wash or sanitize their hands upon entering the hospital and every time they enter a patient’s room.
  • If individuals are not visiting, they must wait outside the hospital or in their car.
  • Visitors must remain in the patient’s room for the entire visit. Waiting rooms are closed.
  • Visitors may not eat or drink while in the patient’s room.

Updating Visitor Lists

On admission, the patient or health care proxy will be given a form to fill out to name one designated visitor for the patient. This designated visitor must remain the same visitor for the duration of the patient's hospital.