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‘BFFs’ and budgets: Inside health systems’ Epic relationships

For four health systems, managing Epic means something closer to an ongoing relationship than a software contract — regular executive meetings, direct developer access, and, at times, weekend-long emergency support.

Overall, Epic is outstanding at listening to their customers and prioritizing patient safety concerns. At times it can be a challenge to prioritize our enhancement requests due to the high volume of requests they receive from customers across the globe.

Eric Alper, MD | Senior Vice President and Chief Quality Officer, UMass Memorial Health
Learn More about ‘BFFs’ and budgets: Inside health systems’ Epic relationships

Masters Academy International & UMass Memorial Health Announce Sports Medicine Partnership

FOR IMMEDIATE RELEASE
August 24, 2026

Media Contact:
Joe Zarbano
Regan Communications on behalf of Masters Academy International
jzarbano@regancomm.com

Kristy Lee
UMass Memorial Health Media Relations Manager
Kristy.lee@umassmemorial.org

STOW, Mass. — Masters Academy International (MAI) and UMass Memorial...

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